samsung device lost and dead- any tracking method available locate the phone?
MARGHI89
Newbie

my samsung galaxy 7 device has been lost and dead for sure, is there any tracking method that can be used today to locate the phone?

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Re: samsung device lost and dead- any tracking method available locate the phone?
tikibar1
Community Leader
Community Leader
Re: samsung device lost and dead- any tracking method available locate the phone?
jrh4054
Specialist - Level 3

How does any find-the-device app work if the lost device is off?

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Re: samsung device lost and dead- any tracking method available locate the phone?
tikibar1
Community Leader
Community Leader

You'd at least have the last known location of the device before it was turned off or the battery died, which in some cases would be helpful. 

Re: samsung device lost and dead- any tracking method available locate the phone?
jrh4054
Specialist - Level 3

Makes sense.

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Re: samsung device lost and dead- any tracking method available locate the phone?
vzw_customer_support
Customer Service Rep
Jrh4054, we can understand the need to locate your lost phone. I want to thank tikibar1 for jumping in and providing support. The links that you provided are correct and I hope that they work for jrh4054. Would you like for us to help you with your replacement options?

 

RalphT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: samsung device lost and dead- any tracking method available locate the phone?
jrh4054
Specialist - Level 3

RalphT_VZW, you obviously didn't read this entire thread.  I'm not the one with the lost phone!  MARGHI89 is.

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Re: samsung device lost and dead- any tracking method available locate the phone?
vzw_customer_support
Customer Service Rep

Our apologies for any confusion on responses. Please let us know if you need anything. 

TylerK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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