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screen is blank
WITLESSWON
Member

a few hours ago my phoe just turned off. why??

thanks!

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Re: screen is blank
kathy65793
Sr. Member

Have you been able to get it back on? Have you tried to plug it in to the charger to see if that would help?

Re: screen is blank
vzw_customer_support
Customer Support

WITLESSWON, I can see how it would be concerning if your phone just shuts off on you. I rely on my phone for everything and need it to be functional at all times. Do not have any worries we are here to help get your phone back on and get to the bottom of this. What were you doing on the phone when it turned off. Does the phone make any sounds for notifications? What happens when you plug the phone into a charger?

 

Santo_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: screen is blank
jrh4054
Sr. Member

If the screen is blank, how do you know the phone is off?  Have you tried pushing the power, volume down, and home keys at the same time?