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screen rotation issues after June update.
lsgka
Member

I have had several issues since the last update in June. My screen doesn't auto rotate in several apps, I'm getting weird internet security warning and sign in failures for email. The phone is sluggish and crashes from time to time. I have done soft resets and cleared the cache and it fixes it for a day or so and then I start having the same issues. Is there something else that I can do to fix it? If not since I have had the phone for less than a year, is this something covered under warranty?

Thanks.

Scott

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Re: screen rotation issues after June update.
vzw_customer_support
Customer Support

Hello Isgka! Let's review this in greater detail and ensure you have a working and able phone. I regret to hear that you've been experiencing these issues since the update. What's the make/model of your device? You certainly have a 12-month manufacturer warranty on the device in case we need to replace it under defect. As long as there is no physical or liquid damage to the phone, the warranty would be valid. Thanks!

KristieQ_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: screen rotation issues after June update.
lsgka
Member

I have the Samsung Galaxy S7 purchase from Verizon on Black Friday.

Re: screen rotation issues after June update.
vzw_customer_support
Customer Support

lsgka, we don't want these to be ongoing issues on your device. Did you recently update the software on your phone or download a new application to it? Here's more device support that will be helpful to you:

https://www.verizonwireless.com/support/samsung-galaxy-s7/

LasinaH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: screen rotation issues after June update.
jrh4054
Sr. Member

Did you not read Isgka's question?  The software update caused the problems.  Just more reasons I am still delaying installing Nougat.

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