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texting app freezing since nougat update. Anyone know how to fix this?
Vonteego
Member

Since the nougat update my phone has basically frozen almost every day.  Sometimes won't turn on and when it does its in the camera app.  Texting freezes and the bottom half of the screen goes blank.  Have already done a factory re-install and that didn't fix anything.

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Re: texting app freezing since nougat update. Anyone know how to fix this?
vzw_customer_support
Customer Support

Vonteego, let us help that app defrost. So that we may get to the bottom of this, which messaging app do you use? We haven't received any reports of issues with the messaging. Let's also have you complete a device health check by following the steps at http://spr.ly/65808Wjfo. If anything is highlighted in red or yellow, please select them to see what may need to be addressed.

  LorenB_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: texting app freezing since nougat update. Anyone know how to fix this?
Vonteego
Member

The link you sent me below for a device performance check comes up with an error message…….

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Re: texting app freezing since nougat update. Anyone know how to fix this?
vzw_customer_support
Customer Support

Let's get this health check running. What error message are you seeing?

EstebanP_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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