- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I've been a customer for over 25 years. Last year there were some trade in deals in July that we participated in for 4 of our lines. My phone was not up for trading in yet. In November I had 1 month left to pay on my phone and I found a trade in deal stating I would get in $650 or $700 if I traded in my Galaxy S10 for a s21. I had a lot of difficulty getting a box to ship my phone in, they finally sent me a label and I sent in the S10. After 2 months I reached out and they said yes, the phone was received and I would get my credit in another month. Now it is 2 months later. I started a chat and they had to go through looking for the return and could not find the deal on my account. I spent an hour and the guy said he was an expert and would find a way to get it to work. Then the chat dropped. So I called and spent another 2 1/2 hours to be told I used the wrong label to send it back, though they sent me the label. Then they told me the deal was for $200 and I was getting back $6 a month, when I was told I would pay $6 a month. The guy kept trying to have someone in another department put through the deal and they said they couldn't. So I asked for a supervisor. He put me on hold for a while and said there was no one available. He said he could schedule a call back at 8am the next morning to see what kind of deal he could get for me. When I asked why we couldn't do it then, he said he was not able to get the department right then or something to that effect. I agreed to the morning call back and of course it did not come. And I can't spend any more hours on the phone waiting to try and get my $500 that I should be getting back. There is no way to reach a supervisor. I have 5 lines with verizon and am questioning the wisdom of continuing with them