- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
After installing my VR gear the phone would randomly reboot on its own!!!
Solved! Go to Correct Answer
Correct answers
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Having to completely re-install everything is a daunting prospect. There are a lot more backup options these days, but it still does take time to get your phone back the way you like. However, having your phone restart randomly is not any fun, either!
We're here to help. One step that is less invasive is to uninstall and re-install just the VR app, since you stated it just started happening afterwards. If you haven't already attempted that step, I recommend doing so, to make sure the app didn't install incorrectly.
After that, the next step would be the full factory reset. Do you need any help backing up your information?
KarolineD_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I lover the Galaxy S8 and the VR Gear and I want them to work with no issues YAR333. I'm sorry you're having issues with it rebooting. When did this issue begin? Is the software on your device up to date? Have you completed a factory reset after the last update?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have done everything else except factory reset because I don't want to
reinstall all my apps. The rebooting problem still persists although not as
often.
On May 18, 2017 8:15 AM, "vzw_customer_support" <forums@verizonwireless.com>
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Having to completely re-install everything is a daunting prospect. There are a lot more backup options these days, but it still does take time to get your phone back the way you like. However, having your phone restart randomly is not any fun, either!
We're here to help. One step that is less invasive is to uninstall and re-install just the VR app, since you stated it just started happening afterwards. If you haven't already attempted that step, I recommend doing so, to make sure the app didn't install incorrectly.
After that, the next step would be the full factory reset. Do you need any help backing up your information?
KarolineD_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!