why am i asked to agree to new contract when activating warranty replacement phone?

[BAZZFISHER47]

why am i asked to agree to new contract when activating warranty replacement phone?

[bearone21]

ask verizon customer service!!

[vzw_customer_support]

BAZZFISHER47, we can understand how alarming it can be to have to sign up for a new contract when receiving a warranty replacement. Allow us the opportunity to further investigate the details of your concern. We do want to let you know that if your device/account qualifies to receive a warranty replacement there will be no additional contract added on to that specific line. We would like to dig deeper into this matter. I have sent you a private message. Please respond to that message, thank you.

SylviaT_VZW

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