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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
worst customer service ever....verizon
sh0215
Member

i have a lingering issue for many months. verizon keeps stating we want to resolve this issue. sends me in circles with many reps. no resolution. send me links for private chats. links don't work. i inquire. no response. runaround from verizon. just like getting my issue resolved for months. no resolution, just a lot of words and poor customer service.  trying to bury the issue and hoping that it goes away. verizon is by far the worst customer service for ALL cell service providers. i recommend sprint/t mobile or any other carrier without a "verizon" in it.

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Re: worst customer service ever....verizon
vzw_customer_support
Customer Support

@sh0215 ,

We're sorry to hear you feel this way, but the best way that we can assist you when you are using the community forums is to stay within one thread. That will allow us to have a conversation with you in one thread versus throughout several, and we have been asking you in your other thread to send us a Private Note so that we can further assist. We'll be here when you would like to proceed. -Russell

Re: worst customer service ever....verizon
CJT3
Member

Same...Have had chats, phone calls, and submitted support ticket online, and nothing other than the first level "do you know your username/password, etc" stuff that goes on for a half hour or more each time before I can actually explain my issue to them, and then they have no ability to do anything about it, it gets moved to the next level and never hear from them again. 
I have a service ticket submitted online on 5/11/22 and it is now 6/20/22 and the only activity on it is me putting messages on there every couple of days to make sure the ticket stays active. 
I might just move to T-Mobile or GoogleFi, so I can at least save some money, definitely don't stick with Verizon for the support they give.

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Re: worst customer service ever....verizon
CJT3
Member

Does anyone in this community forum actually care about badges, etc? I think most everyone is more interested in getting their issues solved, I wish verizon put  much effort into that instead.

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Re: worst customer service ever....verizon
vzw_customer_support
Customer Support

We're disappointed to learn you've had such trouble with your Disney+ Bundle, CJT3. We'd never want to see you go and want to ensure you can enjoy your streaming services as soon as possible. Just to confirm, what is your current plan? Did you follow all steps listed here when setting up your bundle, http://spr.ly/6608zgFSA? If so, at what step do you run into trouble?  -Danielle

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