Why is it that the bigger the company the more difficult it is to get ahold of a real person. I loath these "fkg" robot chat software..absolute garbage which alienates the customer base and makes a person feel like they are nothing but a walking wallet.
Shame on you Verizon for joining the enterage of sterile companies, did you forget how you got where you are??!!!
dang it!!!!
You just have to type 'agent' and the chatbot will summon a live agent for you.
I apolgoize for any inconvenience as we want to always offer an accessible support channel to reach us. I would be happy to help address any concerns. We also have a variety of options to reach us via http://www.vzw.com/contactus. YaleK_VZW
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