Why is it that the bigger the company the more difficult it is to get ahold of a real person. I loath these "fkg" robot chat software..absolute garbage which alienates the customer base and makes a person feel like they are nothing but a walking wallet.
Shame on you Verizon for joining the enterage of sterile companies, did you forget how you got where you are??!!!
I apolgoize for any inconvenience as we want to always offer an accessible support channel to reach us. I would be happy to help address any concerns. We also have a variety of options to reach us via http://www.vzw.com/contactus. YaleK_VZW