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Communication
bodangles2008
Member

Why is it that the bigger the company the more difficult it is to get ahold of a real person. I loath these "fkg" robot chat software..absolute garbage which alienates the customer base and makes a person feel like they are nothing but a walking wallet.

Shame on you Verizon for joining the enterage of sterile companies, did you forget how you got where you are??!!!

dang it!!!!

 

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Re: Communication
jav6
MVP
MVP

You just have to type 'agent' and the chatbot will summon a live agent for you.

...Just another VZW customer...trying to offer some assistance...
Re: Communication
vzw_customer_support
Customer Support

I apolgoize for any inconvenience as we want to always offer an accessible support channel to reach us. I would be happy to help address any concerns. We also have a variety of options to reach us via http://www.vzw.com/contactus. YaleK_VZW

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