How do I change the google account tablet was activated with?

[Charlie_Phone]

I have a company galaxy Tab S2 that was activated by an employee's google account that no longer works for the company.  I do not know the google account so I would like to reset it.  I have done a hard reset but that did not work.  How do I do this?

[rcschnoor]

You could try going into the settings under accounts and remove the google account listed there. Then you could sign in with your google account. Otherwise, you could try a factory reset of the device which would erase everything on the tablet, and have you sign in with a google account when setting the device up.

[Charlie_Phone]

I am unable to open the tablet at this point.  The tablet prompts me for

the google account that it was last synced to.  I am unable to get past

this prompt.  I have tried a factory reset twice but it did not change this

prompt.  Any other ideas?

Charles [Removed]

personal information removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

[vzw_customer_support · Accepted solution]

I am disappointed to hear that you can not get the tablet unlocked. This is a security Feature to prevent theft. To get this unlocked you would need to initial email account.
AlbertoR_VZW
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