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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Locked out
JstPassingThrough

So after my father learned about tablet passwords I was forced to do a factory reset on my tab S2. However the tablet insists I use the original owners google account. But i did and can go to my google account and see that I did indeed just sign in with my tab S2. I tried a repeated reset with the same results. And so... now what?

Thanks for any help

Dave

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Re: Locked out
JstPassingThrough

This was a way odd one. And no. I never considered contacting google. I can't imagine how I would. However, I perused the help area (adding another hour easy to this issue, and found this link, https://accounts.google.com/DisplayUnlockCaptcha. Once there I clicked an allow access button (something like that) and then was able to get in with the tablet. Thanks for the bump.

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Re: Locked out
vzw_customer_support
Customer Support

Good question.  Have you tried contacting Google directly on this issue?


NoahS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Locked out
JstPassingThrough

This was a way odd one. And no. I never considered contacting google. I can't imagine how I would. However, I perused the help area (adding another hour easy to this issue, and found this link, https://accounts.google.com/DisplayUnlockCaptcha. Once there I clicked an allow access button (something like that) and then was able to get in with the tablet. Thanks for the bump.

0 Likes