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Locked out
JstPassingThrough

So after my father learned about tablet passwords I was forced to do a factory reset on my tab S2. However the tablet insists I use the original owners google account. But i did and can go to my google account and see that I did indeed just sign in with my tab S2. I tried a repeated reset with the same results. And so... now what?

Thanks for any help

Dave

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Re: Locked out
JstPassingThrough

This was a way odd one. And no. I never considered contacting google. I can't imagine how I would. However, I perused the help area (adding another hour easy to this issue, and found this link, https://accounts.google.com/DisplayUnlockCaptcha. Once there I clicked an allow access button (something like that) and then was able to get in with the tablet. Thanks for the bump.

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Re: Locked out
vzw_customer_support
Customer Support

Good question.  Have you tried contacting Google directly on this issue?


NoahS_VZW
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Re: Locked out
JstPassingThrough

This was a way odd one. And no. I never considered contacting google. I can't imagine how I would. However, I perused the help area (adding another hour easy to this issue, and found this link, https://accounts.google.com/DisplayUnlockCaptcha. Once there I clicked an allow access button (something like that) and then was able to get in with the tablet. Thanks for the bump.

View solution in original post

0 Likes