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Message+ app will not load
dandy2
Member

Hi, I need some help because I am going nuts. I use Verizon Message+ all day long on my Samsung S2 tablet. When I uploaded the last update the app requires the scan of a QR code. I have been trying to scan it for over a week and it won't scan. When the app requests I enter my phone number, I enter it, I then checked the model number that was correct (T-813) hit send and the QR code is sent to my phone. I position it over the camera eye and tried scaning it at least 10 times over the last week and it won't scan. I tried positioning the QR code at all different distances and angles and it won't scan. Do you know what I am doing wrong

2 Solutions

Correct Answers
Re: Message+ app will not load
jav6
Leader

@dandy2 wrote:

Hi, I need some help because I am going nuts. I use Verizon Message+ all day long on my Samsung S2 tablet. When I uploaded the last update the app requires the scan of a QR code. I have been trying to scan it for over a week and it won't scan. When the app requests I enter my phone number, I enter it, I then checked the model number that was correct (T-813) hit send and the QR code is sent to my phone. I position it over the camera eye and tried scaning it at least 10 times over the last week and it won't scan. I tried positioning the QR code at all different distances and angles and it won't scan. Do you know what I am doing wrong


There was a recent post on another related thread that stated, only one of the cameras could be used.  Have you tried switching cameras to see if your other camera works?

...Just another VZW customer...trying to offer some assistance...

View solution in original post

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Re: Message+ app will not load
dandy2
Member

I will try both cameras. Thanks.

View solution in original post

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Re: Message+ app will not load
jav6
Leader

@dandy2 wrote:

Hi, I need some help because I am going nuts. I use Verizon Message+ all day long on my Samsung S2 tablet. When I uploaded the last update the app requires the scan of a QR code. I have been trying to scan it for over a week and it won't scan. When the app requests I enter my phone number, I enter it, I then checked the model number that was correct (T-813) hit send and the QR code is sent to my phone. I position it over the camera eye and tried scaning it at least 10 times over the last week and it won't scan. I tried positioning the QR code at all different distances and angles and it won't scan. Do you know what I am doing wrong


There was a recent post on another related thread that stated, only one of the cameras could be used.  Have you tried switching cameras to see if your other camera works?

...Just another VZW customer...trying to offer some assistance...
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Re: Message+ app will not load
dandy2
Member

Thanks for helping out. Doesn't the camera on the device being used, in this case its the Samsung S2 Tablet, specific to the device you are trying to use

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Re: Message+ app will not load
jav6
Leader

@dandy2 wrote:

Thanks for helping out. Doesn't the camera on the device being used, in this case its the Samsung S2 Tablet, specific to the device you are trying to use


Does the Samsung S2 Tablet have two cameras, front/rear?

...Just another VZW customer...trying to offer some assistance...
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Re: Message+ app will not load
dandy2
Member

Yes it does

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Re: Message+ app will not load
dandy2
Member

I will try both cameras. Thanks.

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Re: Message+ app will not load
vzw_customer_support
Customer Support

Have you tried deleting, then re-downloading the application? EstavanC_VZW

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Re: Message+ app will not load
jav6
Leader

@dandy2 wrote:

I will try both cameras. Thanks.


Since your post was marked as the Correct Answer, did using the other camera work?  If so, which camera was it that worked?

...Just another VZW customer...trying to offer some assistance...
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Re: Message+ app will not load
vzw_customer_support
Customer Support

dandy2

 

We're not giving up. Have you powered the device off/on to soft reset it and then attempt to enter that code again? 

 

 

LasinaJ_VZW

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Re: Message+ app will not load
vzw_customer_support
Customer Support

We really hope you're able to scan the QR Code without any issues. Another recommendation is to restart both of your devices. After that, please try using both cameras.
If you're still experiencing issues please clear cache and temporary files on both devices and try going through this process once again.

GeovannJ_VZW

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