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Samsung Galaxy Tab S3 factory resets when powered off or restarted, WHY?
RIMOSK16
Member

Verizon Samsung Galaxy Tab S3 will factory reset (app placement on home screen, apps on the home screen, reset app draw created files) after a power off, or after a power restart. running Oreo. why is this happening?

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Re: Samsung Galaxy Tab S3 factory resets when powered off or restarted, WHY?
vzw_customer_support
Customer Support

RIMOSK16, we never want anyone's device to reset their information or settings selected simply after restarting or powering off any device. We are here to help.

 

Looking into this issue with resources Samsung provides us, this is not something they are aware of. When you are stating it Factory Resets, do you mean that it is completely erasing everything and needing to re-activate when it is back on? 

 

When did this issue first start? 

 

Steven_VZW
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