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Samsung Galaxy Tab froze
FKC74_CMO80
Member

My Samsung Galaxy Tab will not turn off or do anything. I cant even close the verizon text app that is open. Volume wont even do anything and wont even charge. I tried a soft reset and wouldnt even acknowledged the key combination

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Re: Samsung Galaxy Tab froze
vzw_customer_support
Customer Support

Not being able to use your Galaxy Tab can be a frustrating problem. We are here to help and make sure that you get the best resolution so you can enjoy your tablet again. The following link will provide the steps we take to fix an Unresponsive Screen. https://www.verizonwireless.com/support/knowledge-base-212581/ Please go over the steps and let us know if you have any questions.

 

Victor_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Samsung Galaxy Tab froze
vzw_customer_support
Customer Support

We are sorry to know your tablet is not responding properly, we are here to assist you. We offer different Galaxy tablets, by any chance do you know the specific type of tablet that you have? Active, Tab E or S3?

Paloma_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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