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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Samsung cloud
Stephy517
Member

I just switched to Verizon from US cellular, getting the S20 plus. I asked the representative that was helping me how to log into my Samsung cloud and she told me I was already logged in and it would take time for my phone to restore everything, so I believed her and let my phone continue to update/restore over the new few hours. I am not finding that I can even access my photos, contacts or messages on this phone.. so by switching to Verizon I lost all my data???

0 Likes
Re: Samsung cloud
vzw_customer_support
Customer Support

We definitely don't want you losing any data.  Are you able to and have you logged into your Samsung Account/Cloud on your phone now?

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Re: Samsung cloud
Tigerstep
Sr. Member

Verizon has nothing to do with any cloud service other than their own. Unless you wiped your old phone, your photos would be on the old device. Try using the Samsung Smart Switch app or Verizon's contrent transfer app.