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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Verizon refuses to fix trade in cancellation.
Ramallah
Member

On 11/06/2021 I purchased a Galaxy Watch 4 and traded in my old galaxy watch for a $200 credit. It was received and the credit amount was approved. On 11/20/2021 I had a rep replace my watch due to it having a hardware issue. The rep said the trade in credit/promo/whatever would be transferred to the new device and it was until a day later when Verizon cancelled it. I have been fighting with customer disservice since the end of November to get the trade in credit reapplied. Keep getting told "it will be!" or "sorry nothing we can do". The support tickets are also a joke as nobody clearly knows how to use them and think that it is a live chat. Every ticket I have submitted has ended with "need more information" then being closed. I am sick of this B S and my next step is to cancel all my lines and go elsewhere unless someone can actually fix this $crew up. I have called the "trade in team" which gets me nowhere. I have called the made up sounding "fallout promo team" which ended in more lies. Also this forums content filter is plain absurd.