I went to an authorized Verizon store to get a new phone(Samsung galaxy z fold) and plan. I was to ld my the representative I would get a 800 credit for my iPhone 11 since they had a promotion. 4 months later got a 100 credit value which I was not expecting. I was giving no info as to why this was the case other than " we have giving a 26.66 credit for 4 months". What a blow to the head and gut. I deeply disappointed and sadded about the situation and hope verizon/Samsung will learn to not treat people like this and grow some goodness to their heart and mind in the future. Please be aware of their buisness ethics and practice.
Loraine took care of me personally and has restored my confidence and trust in verizon again! Thank you Loraine for the thorough explanation! Exceptionally perfect customer care!!! Hope u get a raise 🙏🏾!!!!!
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