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Trade-in
Hiram89
Member

I went to an authorized Verizon store to get a new phone(Samsung galaxy z fold) and plan. I was to ld my the representative I would get a 800 credit for my iPhone 11 since they had a promotion. 4 months later got a 100 credit value which I was not expecting.  I was giving no info as to why this was the case other than " we have giving a 26.66 credit for 4 months". What a blow to the head and gut. I deeply disappointed and sadded about the situation and hope verizon/Samsung will learn to not treat people like this and grow some goodness to their heart and mind in the future. Please be aware of their buisness ethics and practice. 

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Re: Trade-in
Hiram89
Member

Loraine took care of me personally and has restored my confidence and trust in verizon again! Thank you Loraine for the thorough explanation! Exceptionally perfect customer care!!! Hope u get a raise 🙏🏾!!!!!

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