Thank you for bringing this to our attention. To best assist, can you provide us with more information on what you're trying to accomplish? ~Laura
We know it's important to make sure your phone is functioning well, Cjb6970. We are here to help. What issues are you having with the device that you are trying to diagnose?
We do want to help, Jamierara! The password recovery that is available through your Google account is the back-up method to gain access to your device. Your best bet would be to try and login on another device where you have previously accessed your Google account (and resetting your password), reaching out to Google, or sending us a Private Note, so we can work through troubleshooting.