Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. Online only. With Select 5G Unlimited plans. Buy now
end of navigation menu
1X service but used to be 4g

My husband and I are having problems receiving and placing calls in our home the last 5 days. I don't always get my texts. We have always had 4g service but now my phone says 1x.  Did Verizon make some kind of changes?  I will try to dial out and it will tell me to enable my wifi calling because there is no network. What changes could have been made?

Labels (1)
Re: 1X service but used to be 4g
Customer Service Rep

staylor875, we know it is important to be able to connect and make calls with others no matter where you are. What ZIP Code are you encountering issues? Were there any recent changes to your devices or service such as a software update?