If you call and ask for anything and fill out there survey and give all negative reviews manager will call you back. If you answer tell them why. Then repeat the same step but this time don't pick up when they call. Verizon really cares about there status of customer satisfaction. They want to remain on top of the customer satisfaction list. Still don't worry about who I am life to short love life live life. We as the consumer must take back our power from big company who don't care about you anymore. People just don't care what anyone does, its all about yourself. Fight big business control over you.