2 person icon on Messages
Enthusiast - Level 1

Re: Samsung Galaxy S8: I have a 2 person icon showing all of a sudden on a text to my friend via Messages, and now all my texts to this person show as Failed.  I want this 2 person icon gone, so I can go back to texting as usual. I do not want to have to delete my messages, or delete the contact and re-enter it. Does anyone know how to resolve this problem? Thank you!!

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Re: 2 person icon on Messages
Customer Service Rep

Hello BBJJ11,


I use messaging all the time, so I understand how important it is to be able to stay in touch that way. I'm sorry to learn of any issues with your messages to a friend, and I'm eager to assist. Tell me, when did this begin? How do the messages from this person appear to you? What name is listed for the other icon, and do you recognize the number associated with it? Please share these details, thanks very much.