Verizon announced "Nationwide" (lower band) 5G access on Oct 13. Since the "Ultra" (high) band won't be accessible in my location, I was glad the Nationwide coverage map showed it was locally available. But, I just discovered that my SM-976V was made in August 2019 with the older Qualcomm X50 modem that connects only to the high band. So, after spending a lot on the SM-976V that was advertised as a 5G device, I get no such connectivity. I believe customers should have been informed of the modem and limited access issue. Have others been impacted with this problem? Does anyone have a suggestion for getting satisfaction from Verizon and/or Samsung?
i paid last year $400 extra for note 10 plus 5g.
We did a bit of research on the Note10 and can confirm that the device is only compatible with our 5G Ultra Wideband Network, unfortunately it will not work with our 5G Nationwide. We are happy to look over your upgrade options to get you a phone that works with our 5G Nationwide Network and 5G UW, feel free to send us a Private Note at your earliest convenience to better assist.
VictorC_VZW
Obviously none of the customer service reps know nothing about this phone. The Note 10 Plus 5g bought in 2019 does not have the hardware to connect to the Nationwide 5g network. It will only connect to the 5g UW portion of 5g. Verizon is unwilling to upgrade our phones without us paying off the phone. This is unacceptable since this is your mistake.
Since you don't value me as a customer, I'm going to pay off my phone, buy a Note 20 Ultra direct from Samsung at $650 off from trading in this garbage phone, then I'm moving my service to T-Mobile. You don't deserve my business.
We want you to be able to enjoy our services to the fullest. Please send us a Private Note, we are here to work with you.
This is false information I have the Samsung Note 10 us 5G went to the Verizon store had them replace the Sim card and my phone still on 4G
Gilbertrios4life, we're sorry to read that you're having trouble connecting to our 5G Nationwide network. We'd love to help get this taken care of. Please reply to our private note to get started.
AaronS_VZW
No because I got the 5G SIM card and it does nothing
I also have the Verizon now 10 plus 5G and a 5g plan. How do we fix this?
We are always more than happy to go over your 5G options. We will be sending you a Private Message, so we can further assist you. MoniqueH_VZW
They wont do anything I called today about the same issue with my note 10+5g and just switched to the uw 5g plan and the most they said was you can upgrade to a phone that came out in 2020 or wait until more towers are put up
I have the note 10 plus 5g and want to have nationwide 5g .Who do I contact? I have the same issue!
We can assist you with changing this, please send a Private Note.
Actually, it was advertised solely as a 5G ultra wideband device. At that time, there wasn't a single phone that supported both mmWave and sub-6 so buyers should do their due diligence before buying.
Not true it's listed as supporting both do your due diligence
We apologize if there was any confusion regarding which devices are compatible with our 5G Nationwide. Below is a list of some of the devices that are compatible after a software update:
- GregL_VZW
No confusion here.I bought a 5g capable phone that won't get 5g.$300? down drain 😪.
We're not confused, we're upset because we we're lied to and ripped off, as soon as my contract is up I'm taking my 5 lines a $350/month worth of business elsewhere!
Hello, we are here to help in any way that we can. Please feel free to send us a Private Note.
Yes I have a similar problem. I have a brand new ultra 20 note 5g and 5g service and I'm in the map of coverage, yet I do not get even 5g nationwide. The map shows im in the middle of it surrounded by it. But verizon says they haven't released it yet in my area. What a joke.
Our goal is for you to remain connected at all times, and are here to help with your 5G concerns, Mlook15. I understand you're using a Samsung Galaxy Note 20 5G. The first batch of software updates for your phone was released on 10/14/20. To confirm, have you received an update? Please share your current software version.
KiaH_VZW
From what I heard after talking to a supervisor supposedly there is going to be a software update for the phone to get 5g nationwide. I have been to certain areas and my phone does pick up 5uw
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