Verizon announced "Nationwide" (lower band) 5G access on Oct 13. Since the "Ultra" (high) band won't be accessible in my location, I was glad the Nationwide coverage map showed it was locally available. But, I just discovered that my SM-976V was made in August 2019 with the older Qualcomm X50 modem that connects only to the high band. So, after spending a lot on the SM-976V that was advertised as a 5G device, I get no such connectivity. I believe customers should have been informed of the modem and limited access issue. Have others been impacted with this problem? Does anyone have a suggestion for getting satisfaction from Verizon and/or Samsung?
Verizon please tell your customer support people that the note 10 5g that we paid hundreds dollars extra for will never get nationwide 5g service!Talked on phone for 4+ hours, had me change to a 5g sim card, finally someone smart realized that we can't get nationwide 5g on certain note 10 phones!They will offer u money off your next phone..not worth it ...thanks for nothing Verizon!
Hello, yezews, we understand your concern regarding our 5G Nationwide Network. 5G devices released prior to 2020 will only connect to our 5G Ultra Wideband Network. Our goal is for you to get the most out of your device and the services we offer. We will be happy to review your options. Please send us a Private Note at your earliest convenience to better assist.
VictorC_VZW
Still don't have 5g why?
Was this ever resolved? It's now August, 2021 and people are still posting about it. Do I really need to buy another phone now that I have a 5g account and find my 5g phone doesn't work for 5g as I was told? It was the ONLY reason I waited for the Note 10 instead of buying an earlier model that was cheaper but not 5g capable.
Never resolved, I have 6 lines with Verizon and still no one cares, they basically called me stupid for not realizing it was only 5G ultra wide band, even though the salesman specifically told me it would be compatible with the nationwide 5g they were rolling out. We're just going to switch to sprint or t-mobile when out contract is up, I don't continue to do business with liars who call me stupid and leave me holding the bag!
Has anyone heard anything from Verizon?
Jmstamberger, we are here for your support. How can we assist you today? Are you experiencing concerns with your device? -Sylvia
So It looka like verizon will not address this issue so it looks like i will need to seek a lawyer in developing a class action lawsuit against verizon. Lets see how much we will get back
@eyom wrote:So It looka like verizon will not address this issue so it looks like i will need to seek a lawyer in developing a class action lawsuit against verizon. Lets see how much we will get back
Good luck with that. Make sure you and your lawyer thoroughly read the Customer Agreement before filing your paperwork.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
If I have the same issue what do I do?
Hello! We are here to help with your questions. Please tell us, what are the issues you are having with your device?
~Maria Elena
I also would like Satisfaction.
I have the note 10 plus 5g and want to have nationwide 5g
Who do I need to contact?
As of 12:10pm 10/20/20, I spoke to a rep and a member of the escalation staff. I was told they are aware, it is a known issue and verizon is suppose to come up with a solution. A software update cant fix hardware issues. The solution to come should have came with the 5g nationwide announcement. Im patient so I'll wait for the solution. The option of "just go buy a new phone" is out of the solution. We bought this phone to be 5g ready not specific 5g ready. Im loyal to verizon and dont want to leave but without a reasonable solution, im leaving this company. Come on verizon. Im counting on you.
Please keep us updated on resolution. My husband is ready to switch. Hopefully Verizon comes up with a reasonable option for customers.
So I've been doing a lot of research. I have the unlocked version bought and pre-ordered from Samsung of the note 20 ultra. Apparently my phone is 5G compatible with Verizon a UWB, BUT not nationwide 5G. It needs an update from Samsung and Verizon to allocate it to the devices. 5G isn't even an option to select in network connections. Pending updates should make it work.
devgib04, we value your loyalty and we never want to see you. We understand the importance of making sure your device and features are working as they should. Allow us the opportunity to explore your options. We have sent you a Private Message. Please respond to that message. Thank you.
The only option for all of us is to replace our Note 10 Plus 5g with something else similar, WITHOUT PENALTY. This phone does not do nationwide 5g even though it's a 5g ready phone. Customer service won't acknowledge that and I'm seriously considering leaving Verizon because of their mishandling of this.
Hello, KitchMD. We want you to enjoy the 5G network and would be saddened if you left Verizon. We're here to help. Please check your private messages to get started.
TracyB_VZW
I have been a Verizon customer since before you were called Verizon and have to admit that since I bought the Note 10 plus 5g have been waiting patiently for 5g in the greater Philadelphia area. Now I hear it is here and my 5g devise that I paid alot of monies cannot get the 5g that is in my area now, that is to say the least unexpectable. Do the right thing Verizon and make me glad I have been loyal to you for all these years, offer me a free trade up to the Note 20 Plus 5g!
Waiting for your response.
Start a new topic or ask questions in the open forum.
