5.1.1 on Note 4???

[Luck10]

Why are we still waiting on this update?  We pay full prices for these phones and get an update FORCED on us that we already knew would destroy our phones but we have no way to stop it.  I had a perfect phone for about 2 months and get an update forced on me that now force closes apps,  and completely drains my battery in the first couple hours of the day.  A little difficult if you need it for work.  I've called and called and you get the same garbage answer.  Here's an answer for you... stop forcing updates on us and let us CHOOSE if we want to download them or not.  I think all Verizon customers should walk their phones back into Verizon and demand a full refund on their phones.  Start taking care of your customers!  You did this to us on our last phone, the Razr Maxx.  Couldn't use it after 6 months because of an update that screwed up our phones. You  NEVER did make it right for us... just moved on to the next phone in your line up.  This is the LAST phone I will have with Verizon.  Total bs how you leave your customers hanging.  This update was released a month ago.  If I don't have it soon,  you are getting your phone back and I'm getting a full price refund, and I hope everyone else does the same.  How you haven't had a class action suit over this is beyond me.

[inntheboat]

Agreed. It is ridiculous. Verizon is the largest cell phone provider and always the last for updates. Join the club:

when when when when when is the Note 4 getting 5.1.1?

We're waiting on the 5.1.1 update, Verizon!

Dominic Hudson on Twitter: "@VZWSupport When will android 5.1.1 will be available for Note 4?"

Dominic Hudson on Twitter: "@Android Hello do you know when Verizon will launch Android 5.1.1 for No...

5.1.1

Howard Turner on Twitter: "@VZWSupport has Android 5.1 been released by Verizon for the Note 4?"

https://www.reddit.com/r/galaxynote4/comments/3j8hlb/any_updated_bloatware_list_for_verizon/

https://www.reddit.com/r/galaxynote4/comments/3j94ek/vzw_note_4_update_issues/

https://www.reddit.com/r/galaxynote4/comments/3j56im/five_reasons_to_hold_on_to_your_galaxy_note_4_a...

HORIZONx720 comments on SM-N910F starts receiving 5.1.1 in Europe

[lkirkland88]

yeah I cannot even navigate anywhere with that garbage they released. WE NEED THE 5.1.1 UPDATE NOW!!!!!!

Once this contract is up I'm out, going to ATT or Tmobile.

[vzw_customer_support · Accepted solution]

I understand your frustration on this matter Luck10, trust me I do. I am currently waiting on that update for my Note Edge as well. Please do not leave over this. Honestly, it is out of Verizons control being that we do not make the software nor do we manufacture the phones. Google has to create the update for the Android software. Once they do that, it is pushed to us and then we push it out to our customers. I actually did a master reset on my phone and now I do not have the issue with apps any longer. Have you tried that on your Note? If not, here are the steps to do so: http://vz.to/1LJeUSD. Keep in mind to run a backup on your phone first to save all your media.
AnthonyM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Luck10]

Sorry, not buying it.  Please don't take this personal as I know you are just doing your job.  This is at Verizon not you.  At this point,  I have to assume since the promise of a new update is just that, a promise, I have to wonder if it's coming.  Why?  Because you did this to us on our RAZR maxx.  We had a good phone until the update was FORCED on us and Verizon never made it right for us.  Just blew us off and moved on.  Where was our justice in that?  And so far  that's what is happening here.

And to put the blame on Google is ridiculous.  People have android phones at other carriers and they have the update.  So they are just picking on Verizon?? I guess that's another reason to leave.

And at last check,  YOU are my SERVICE PROVIDER.  Google cannot force the bad updates on my phone.  YOU CAN.   Call me crazy,  but YOU control when the updates are sent to our phones,  not Google.   YOU control whether they are out out there as an option or are forced.  Put the updates out there and if we want them we go retrieve them.  If not,  we don't.  It's not rocket science Verizon.  Aren't you sick of pissing customers off and aren't you sick of them all walking into your stores demanding their phones be fixed?  Or is that deal you have with Google more lucrative than what you lose with your customers? 

You guys get nothing but a bad rap anymore... you would think someone at the top would be figuring that out before we all leave.

Absolutely sick and tired of the bad service with this company.

[inntheboat]

Yes, Anthony, nothing against you, but a factory reset does not work. The fact is is that our phones need the 5.1.1 update to perform the way they should be. Sprint users have it. The European variant (N910F) has it. Verizon will be the last to have it. Verizon and Samsung are just awful at supporting their devices.

Treat your customers right and you won't need commercials like this, begging customers to "come back home":

Verizon Commercial 2015 Magnificent Geese - YouTube

[RedsonRising]

Factory reset my Note 4 a fewweeks back after the last update, worked wonders. Antutu benchmark jumped 4-5k pts putting it in range of the Note 4 average.  Battery life has been fine. No crashes.

[Lighthouse1201]

Unfortunately we're just a drop in the bucket to them...but those drops will add up quickly with this practice of theirs.

[Chapman1969]

I contacted Samsung about the 5.1.1 update and they said it was up to verizon when to push out the update to the note 4 because they had did send it to verizon for the testing so now it's up to verizon when it comes out so verizon can't blame it on samsung because verizon has already sent it to the s6 so us verizon note 4 owner's are still waiting for the update. So verizon step up to the plate and get us the 5.1.1 update

[inntheboat]

Thanks, Chapman. I got on chat with Samsung but they wouldn't tell me anything. Guess this is why people are ditching Samsung and Verizon!

[TedKord]

You know, it's really disgusting that you blame this on either Google or Samsung. The update is in Verizon's hands, you're the holdup. You're always the holdup. Verizon is consistently the last to update their devices. And, it's not because of "testing", its because you're busy loading useless bloat and locking down functionality. I am so close to leaving this dishonest company.

[Tidbits]

Do you have proof it is in Verizon hands. One little neglected fact is if it doesn't pass it goes back to the manufacturers. Carriers actually pay manufacturers tof implement things like AC. I bet you'd flip your lid if AC stopped working and cause network issues... Catch 22 for them.

Please don't say a low level CS rep on the phone told you Verizon has it. They will not know nor the little computer in front of them will never tell them. They say it to get you off the phone.

[Tidbits]

Verizon is always last? You know there are a lot of articles that will show you it changes every year who gets it out last.  Seen t-mobile track record lately? They still have devices that haven't been update to 5.0 let alone 4.4.3 while all other carriers have the same devices already updated. Just food for thought.

As for updates breaking devices. Like with any manufacturer the ones with problems are the loudest and it is always less than 5% of total purchasers. It happens with any and all electronics with upgradable software. It just looks worse than  it is because well people are more vocal when things go wrong for them.

[Luck10]

Sorry, Tidbits, but it sounds like you work for Verizon.  While I respect everyone's opinion,  please don't refute things we know.  So you are right and we are all wrong?

I have been down this road before so I have a right to be sick and tired of it.  Why do I know it's Verizon?  Read my original post. 

We owned our RAZR Maxx's for 6 months when they did the same thing.  Our phones were perfect,  then an update was FORCED on us that destroyed our phones.  They promised and promised to come out with an update to fix it and then suddenly decided "nope,  sorry maxx users,  we are moving on".  I literally threw my phone in the trash.  Verizon is my service provider,  not Motorola, not Samsung, not Google.  Had they not forced us to download a garbage update in the first place, these things wouldn't happen.  "If you want the update,  here is where you can download it if you want."   Seems so simple, right? 

Now they are doing it to us on galaxy note 4 and we had our phones a few months again.  Excellent phone,  forced update,  garbage phone,  no fix.... See the pattern??

We pay a lot of money to have our phones turn to garbage in a couple months.. And yes,  I'm  paying my bill to Verizon,  so THEY need to make it right for me.  So far I don't believe a fix is coming.  It's all talk to avoid their peed off customers.

I'm happy you are truly happy with Verizon,  I really  am.  Clearly you are luckier than the rest of us.

But please go start your own post about how fantastic Verizon is and see how many people jump on your bandwagon.  No one wants to hear it here.

[Tidbits]

Care to wager I don't work for Verizon or have any vested interest? Verizon unless they put me in upper management almost at the CEO level they wouldn't come close to paying me enough to leave Hawaii and my current job. 

See people use Europe as an example when they get updates. What do they do differently?  They have contracts they buy from carriers as well. They blame the manufacturer we blame the carrier. Just some food for thought.

[Noizyboy10]

Soooo verizon, RELEASE THE DANG UPDATE!!!!!

[Noizyboy10]

Amen!!!

[ChevyCam94]

Thats not completely accurate.  Google makes the BASE software, that all carriers base THEIR final builds off of.  in this case, Samsung pulls in updates, patches, and any other changes they want to include, makes their own modifications.  Verizon tells them they have to include certain security measures, branding, and other changes specifically for VZW.  Samsung then builds the update themselves, tests, then pushes the updates to VZW and their own site.  Google does NOT make Verizons final builds in ANY way.

Thats why you see carriers like T-Mobile, and AT&T that already have the 5.1.1 update, because they got all their work done QUICKER.  5.1.1 was available at the same time, to everyone, not just cellular providers.  The Verizon/Samsung team just doesnt do their work in a timely manner, so, as ALWAYS, Verizon will be the LAST company EVER, to release ANY updates to the public, no matter how important it is.

[Tidbits]

That's wrong... manufacturerst already admitted that is wrong over the past 3 years. They charge for a set of options and Carriers select for thevery options and the manufacturers implement said options.

[Tidbits]

Also YES Google tests and certifies before any and all updates get released. Everything must comply with their Google Play guidelines and if they do not they go back to the manufacturer. Google will even tell you that if you ask. Motorola, Sony, and HTC has shown charts to Google even apart of the certification process. How carriers buy in and do not actual coding.

[perk73]

I know a bit about SW Dev and you are a bit off on your assumption, if I understood you correctly.

Google creates the Android baseline.....it is up to the providers to add in their bloatware and branding; although may require action to ensure their product (Android) operates as advertised, not sure about that piece.

FYI, Samsung has noting to do with creating, patching or updating the OS.

Sift through their white papers, you'll learn a lot.

Android Developers