I have had this phone for 3 days and cannot get 5G to work. I have been with Verizon since 2007 and my phone of choice has been Samsung since the Note 3. Yes, I made sure it is a 5G phone. Yes, I upgraded my plan to 5G. Yes, I checked the coverage area to make sure my area is covered. I have spoken with tech support 3 times and each experience was different. 1st tech was great and for 30 secs I had 5G then it was gone. The second tech needs a lot of customer service training and should not be interacting with customers until that training is complete. I gave up on the 3rd tech after waiting for 40 mins without a response. So if anyone has had this problem and figured out how to fix it please let me know. I have done all of the basics and I am out of ideas. Phone was purchased through Verizon.
True many of the reps are horrible I'll spare you my history but to the 5g seen in past few weeks on here same issue I'm not on 5g but I been having issue with signal as well as many others just get scripted reply and excuses i.e. no outages reported must be your device as in making me buy a new phone will fix it one rep on here recently stated more or less having just one bar isn't a problem
We are sorry to hear about your recent service issues and experience. With regard to your device issues and service connection we would be more than happy to review this more. With regard to your device do you see the 5G service bar at the top of your phone?
No, I don't see the 5G bar and I am in a 5G area. The other phones on my line are with me and all have the 5G bar.
Hello there ktothagee. We can understand wanting to be able to experience all that 5G has to offer. It is concerning to hear that you are having some trouble too but we are here to help. Are you having trouble getting 5G service everywhere or just in certain locations that you know should have a 5G signal? How is the 4G functioning on your device?
I had had 5G on my Note 20 for months, then sometimes over the last few weeks it disappeared and switched to 4G and has been that way ever since.
We want you to be able to enjoy 5G & are here to help. To gain clarity, does this issue persist everywhere, or when in a certain area? When you navigate to Settings > connections > mobile network > is data roaming on? What do you have your network mode set to?
KiaH_VZW
I have the same situation. 5G worked since I first bought my Note20 - now it does not. I bought a Note20 5G Ultrawide and the mobile hotspot was one of the reasons that I bought this phone and chose that plan. I live in a 5G area. I PAY for and BOUGHT a 5g phone. I expect to have 5G service. It has been about a week now.
We always want you to have the ability to utilize 5G service wherever possible! I'm sorry to learn that it's been over a week! I'm here to help. Tell me, are you in areas where you used to see 5G, but now you don't? What zip code are you in? Please reply via Private Note, and we can go from there. Thanks!
-Jordan
My wife and I both have Note20 Ultra's and both have the same issue with 5G. With 4G we have internet, but once we hit 5G, internet is sporadic. Always been this way.
We want to make sure you and your wife enjoy 5G. I would love to help. Can you tell me more on what is happening? When did it start? Does it get better if you leave the area?
-Amber
5G is Verizon Day Dream which never came true at least for now! If Verizon can aquire C Band Spectrum from auction then you see some improvement in end of 2022
Yes I believe it's fake. Just trying to get you to buy a new phone. They have been ear f ing us for at least a year. I have 6 lines with them and been with them for prolly 10 years. All I get is we recommend a new plan every 6 months or so.
Verizon 5G are getting worse with every new software update regardless of Phones.
This isn't the type of 5G experience we want for you. Allow us to help. Could you please tell us more about the issue you are experiencing? When did it start? - VZW_ChristianP
Predator7 is right about the updates messing up the 5G data and voice due to the updates. I had this Samsung Galaxy Note 20 Ultra 5G since September 2021. I never had issues with my phone till the April 2021 update. It is now June 15th 2021 and I am having data and voice issues. Yes, I did a factory reset, airplane mode, replace the sim card, and just about every option in regards to rebooting this phone. I took it to the Samsung recommended company called UbreakIfix in which they couldn't do anything about the issue and stated they had other owners of the Samsung Galaxy Note 20 Ultra 5G phone. Best Buy said the same thing. Even Samsung tech support said it was the updates that caused this issue. Verizon needs to fix this issue.
Service issues are not what we want for you. I understand you've addressed this concern with the manufacturer and others. What we can do is troubleshoot to provide you with the best experience possible if you'd like.
Mine is doing the exact same things as most of you, they even tried swapping my phone out and the same issues. while on 5g, no internet. while on 4glte, i have internet. tried switching mobile networks from global to lte/cdma and lte/gsm/umts. it will not switch to 4glte, except for randomly every other day or so to 4glte and have internet for a few mins and then it auto switches to 5g and nothing again. has anyone gotten a solution to this problem ?, because im getting sick of paying $1,200 for a phone that will not work with the carrier's service that sold the phone to me.
Everything I hit 5g in certain area data goes completely dead...no internet no nothing...I can connect to my 4glte hotspot and works perfect...but my phone I have to jump from global to lte to lte use until it hits the right tower and let me have data again.
We want to ensure your device is always able to connect, Esibole! When did this issue begin? Have you tried resetting your network settings? *Cheyenne
I'm having the same issue! 4g works fine. Once my phone switches to 5g I get no internet connection. Currently in Rancho Cucamonga, CA. So frustrated with Verizon!
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