JBODD
Newbie

A few months ago , I had a S20 FE 5G with Verizon. Reception was great and always had the 5G data icon. I've recently come back and got the same phone. Now all i get is 4G, 1 bar and dropped calls. Went through all the trouble shooting methods with and without a tech support. Nothing has changed still the same. Has anyone had the experience cause Im about to leave Verizon forever.

PO'd Joe

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Re: 5G
vzw_customer_support
Customer Service Rep

We want to make sure you are able to stay connected and use all your services. The last thing we want is to lose your preference. Let's work together and investigate further. Has anything changed? Are you in a different location? Is this impacting your calls, text and data?

~Gina

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