I received an alert that I only have10% data remaining for the next 29 days. Over 5GB of data were used from a tablet that is turned off most of the day. So, the day my billing cycle starts, I'm practicality out of data. I typically only use 3 GB a month for all combined devices. When I look at the line breakdown for the device in question, it says it's unavailable, technical difficulties. Anyone have this problem?
Look on the devie's data meter and see what it says. Don't worry about those alerts. Verizon isn;t mysteriously adding data. If a device is using data it using data. Maybe the wi-fi shut off
We understand looking to figure out where all your data was used. Going directly onto your device to view the data usage may work faster than waiting for a reportd. Data usage can take a bit of time to get to us to give you a detailed report. Has this happened before? What kind of deivce is it? Is there Wi-Fi available in the area? What was being done with the device when this happened?