A54 5G wifi issue

[mattmc8]

I recently upgraded to the Samsung Galaxy A54 5G and when the phone updated to Android 14. The wifi is very slow and slugish and I have very good internet. Also when it was on Android 13 the phone worked perfectly fine. 

[vzw_customer_support]

Hello matmc8. We are here to help. Let's look into this slowness. Does this happen with all Wi-Fi networks? What about when connected to our network? What zip code are you in?-Joe

[mattmc8]

Yes all Wi-FI networks. When using Data it is fine and works like it should. I am in the 17844 area. 

[vzw_customer_support]

Thank you for the insights. We would like to find the root cause of the issue. I'll be sending a Private Message, please reply to it, so we can take a closer look. 

~Maria

[gmcromp]

I realize this is a month old but I have the exact same problem after the 14 update. It works fine when wifi is off but takes 40 or so seconds to load a page when using wifi. The network doesn't matter, I have tried several public and private network with no change is slowness. It's simple to see it's the phone as my laptop is fast doing the same search at the same time from my home gig network. I don't know what was said in the private pm but I need to know what the next steps are. Home network is in area code 34114 with constant 5g access. Thanks

[vzw_customer_support]

Oh, no! Dealing with WI-Fi connection issues can be frustrating, especially if it takes 40 seconds to load a page. Verizon wants to assist you in the best way possible.

If you encounter any tech issues in the future, do not hesitate to use our Troubleshooting Assistant for further support: https://www.verizonwireless.com/support/troubleshooting/.

Aside from the Wi-Fi connection, any other problems? Do other Verizon devices encounter similar issues?

~Gilbert

[ginok]

It's my wife cellphone. For 6 month no problems. About few weeks ago problems started. Called customer service. "OK, you got a week signal, we send you a new phone." I got a refurbished phone. Why customer service always have to lie. Unless you asked send you email.

Got refurbished A54 phone - same problem. Called customer service. Told them "it's not a connection problem, it's a phone problem.  Give me a different model now. First lady tried  to sell  me new line, then more data and so on for 1 hour.

When i asked for a manager, she said "I'll send her email. Manager will speak with you tomorrow." I'm still waiting.

[SynthpopAddict]

I've got a different model Samsung with Android 14, One UI 6.0 and it hasn't had any problems with using Wi-Fi or slow speeds while on Wi-Fi.  Has anyone tried to contact Samsung to see if it is something peculiar to this model?

[vzw_customer_support]

Hi ginok. Thank you for sharing your experience with your wife's phone and warranty replacment sent. Your honest feedback is valuable to make sure we are providing honest and transparent information. Please reply in Private Message on the problem she is having with the signal. We are here to address all the questions and concerns today and eager for the opportunity to restore your trust.

-Deb

[vzw_customer_support]

We appreciate the additional details. In this case, we would recommend running a speed test on your device, once you've done so, let us know of the results you get, as Wi-Fi issues would not be related to your Verizon service.

~Freddy