For about the last 3-4 weeks, all (and I mean 100%) of my calls are going directly to voicemail. The only way I know that I got a call is if they leave a voicemail, I don't even get any notifications of missed calls if they don't leave a message (I have tested this with friends). Ideas (short of a complete hard reset of the phone?)
scotthurtado1, making sure that you're service is working as expected is a top priority for us, and we would love to help. We value your loyalty, and we would hate to lose you as a customer. Please reply to our private note.
AaronS_VZW
Me too-I have five lines. My cable company now has cell service. I'm checking them out after I cancel today.
Jmenephee, your calls are important and we understand that a time like this, many are working from home which makes that connection imperative. The last thing we would wish is to lose you as a customer. Are you able to place outgoing calls? When did this begin? Is the phone connected to Wi-Fi? Please dial *73 and send from your phone. You should hear a brief message or tone and then may end the call. After taking this step, is there any change with those incoming calls? If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!! LorenB_VZW
My phone was connected to wi-fi this morning when my work called. i then shut down wi-fi and my calls still went to voicemail. This has been happening for about a month. I am able to place outgoing calls fine and my spouse's line works fine. I dialed *73 and heard the beeps. I asked a co-worker to call me and it went to VM, both with wi-fi on and wi-fi off.
The Verizon store in my area, replaced the sim card twice last week and replaced the phone, but the same thing is still happening after I activated the new phone yesterday, so it's definitely not the phone. Do Not disturb is not one and silencing calls is not on either.
I;ve tried calling numerous times, but I can't leave a callback time, because no calls will come through.
That is what happened to my phone. Does your phone work if you restart it? One will but only for a little while and it will go back to not working. I have called many times. Gotten a new SIM card and a new phone.
I bridged by number over from a different carrier. But still they can’t seem to fix it.
When I got my new phone yesterday, the first call in rang and it worked. The second and subsequent calls go straight to voicemail.
I got sent through to four techs and the last one found the problem. My Apple watch was set to Do not disturb. Because your watch is linked to your cell line, if you set it for Do Not Disturb, it places your whole lin on DND, even if your phone is not set that way! Thank you, Ahmad, for the help. He's got 17 years' experience and it paid off. I told him and his supervisor that he saved a customer today.
We are so happy to hear your issue was resolved, jmenephee! That is truly music to our ears! We are so grateful for your trust and loyalty! Remember we are only a click away. We hope you have an amazing day and stay safe!
RachelM_VZW
Being able to receive all of your calls is an absolute must, Kindness25. We want to get you the service you deserve. What is them make and model of phone that you use? When did this issue originally begin or when did you first notice an issue? ChrisM_VZW
I am so sorry to hear that you are not receiving calls Jmenephee. What model phone do you have? Did anything change on the device when this issue began?AlbertoR_VZW
I've been having the same issues for over a year now. Some calls come through fine but others don't. No notifications or anything. I've spent hours on the phone with Verizon and they couldn't even fix it. Happened with y previous phone and the new new Ipone. I think it's their network and they just won't fix it.
Oh my gosh - identical for me!! I need help! Calls go straight to voicemail without ringing, without showing on my phone as a missed call, etc. Sometimes, if I happen to be looking at my screen, it'll flash momentarily (as in a millisecond) but not enough time to answer or ring and it doesn't show as a missed call. I have spent hours in the Verizon store, full reset of phone, and I was so desperate I even purchased a whole new iphone 11 max pro. STILL HAPPENING! I run my business from my phone and can't even fathom how many calls I've missed that I have no clue about.
I have the same problem. As does my mother and sister as well as numerous business associates -- all in IT. This is not a problem with a phone setting -- this is a Verizon wireless problem
Did you get it fixed? The irritating part is they say they are going to open a ticket and follow up with me. And they never do
We completely understand how important it is to ensure that you are able to receive calls successfully without your inbound calls going straight to voicemail, Kindness25. Especially when it is for professional purposes. We appreciate your patience with this issue and we'll be happy to ensure that this is resolved in the end. How often would you say that calls that attempt to contact you go straight to voicemail? What is the make and model of the device that you have? BrettA_VZW
We know how frustrating this must be for you, DSL2006. We want to make sure you get help with real-time troubleshooting. Please contact us at your convenience by either call, chat, or social media. Here are all the ways you can contact us: https://www.verizonwireless.com/support/contact-us/.
AnnaG_VZW
We never like to hear you are having issues with your services, billsk1211. May I ask how you are accessing your voicemails? Do you use the voicemail app on your device or dial *611? Does the same thing occur either way you try to access it?
ChristineK_VZW
I just bought an iPhone 11 and am experiencing the same thing. All calls going to VM. No do not disturb or silencing call settings on. I went to store and they replaced the sim card twice but kept happening. I reset phone, then replaced my phone. The same thing is happening. I cannot do my job if I can't get calls. I'm canceling this morning at 8 am. I would have canceled service earlier, but they don't open until 8 am.
Same here!!!
Being able to receive calls at all times is mandatory. We are here to help. A private message has been sent to you for further assistance.
SeanC_VZW
Having the same issue and I’m getting frustrated. 3 days now of no incoming calls on my husbands phone. Losing it.
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