For about the last 3-4 weeks, all (and I mean 100%) of my calls are going directly to voicemail. The only way I know that I got a call is if they leave a voicemail, I don't even get any notifications of missed calls if they don't leave a message (I have tested this with friends). Ideas (short of a complete hard reset of the phone?)
Hello, Alangford. We want to make sure you receive all calls coming to you, and we are here to help. What troubleshooting steps have you taken on your own, to try to remedy this issue? CourtneyM_VZW
Being able to receive calls at all times is mandatory. We are here to help. May we please have your full name and a phone number to contact you at for further assistance (if you have anything available)?
SeanC_VZW
Please disregard that last post as this was sent in public by accident. A private one has now been sent instead. Please only respond in private. Thank you.
SeanC_VZW
I am having the same issue also. I have the s10 and more often than not, the only way I know I got a call is when I get the message "just tried to call, it went right to voicemail!" It's very frustrating considering we switched from Straight Talk (that was also running off Verizon towers) and never had an issue.
mandielynn0507, we never want you to miss a call. We regret that your calls are going straight to voicemail. Allow us to help. Is the software up to date on your phone? Please make sure that the call forwarding option is not on. Please check out the link https://www.verizonwireless.com/support/knowledge-base-17268/ for steps. AliciaD_VZW
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