Android 13 update?
jmartinez168
Newbie

#Android13

It's been 2 weeks since the update came out but I still have not received notice. I check everyday.  I haven't seen any notices or schedule from Verizon.  Anyone have any updates?

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17 Replies
arc549
Enthusiast - Level 2

@jmartinez168, do you have an unlocked phone?  I have an unlocked 22 Ultra and I too check every day for the update to no avail.

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jmartinez168
Newbie

Yes. Unlocked. Purchased through Samsung. They had the best trade in value.  😆 

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arc549
Enthusiast - Level 2

Yep!  Same here!  I am guessing they are giving preference to the locked phones first which would be ridiculous if that were the case.  Hopefully we get the update soon.

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SaltyS21U_User
Contributor - Level 3

@jmartinez168 @arc549 

If you have an unlocked Galaxy S22 series smartphone and live in the United States but haven't received the update yet, then you can go to the Settings app and navigate to Software Update, and then tap on Download to install the new update.

Salty... Oh, yes I am!!
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jmartinez168
Newbie

I have been doing that. Everyday since the end of October. It says the update from sep 29 is the last update.  Doesn't say new update available. 😥

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SaltyS21U_User
Contributor - Level 3

@jmartinez168 

Connect the Samsung Galaxy S22 Ultra with your PC using the USB cable.

If this screen appears, an update is available. To install the software update, choose Firmware upgrade and follow the on-screen instructions. ...

If this screen is not displayed, the Samsung Galaxy S22 Ultra already has the latest version

Salty... Oh, yes I am!!
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arc549
Enthusiast - Level 2

@SaltyS21U_User 

I assume you mean using the Smart Switch Desktop App in conjunction with your instructions?  I did that last night and despite it saying I have the latest version, I'm still on Android 12 with the October Security Update.

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SaltyS21U_User
Contributor - Level 3

@jmartinez168 

On my Samsung Galaxy S22 Ultra, I received and was able to Update Software to Android 13, back on October 27, 2022. What type of device are you using? It may be s heduled for later depending on the device you utilize.

Salty... Oh, yes I am!!
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jmartinez168
Newbie

I have S22 ultra. I heard they even started updating S21 and I still haven't received my update notification 

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vzw_customer_support
Customer Service Rep

If the update is not available in the settings, we would need to wait until Samsung releases it.

>Patricio

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jegesq
Enthusiast - Level 2

Unhelpful answer.   Samsung already released the update, and if you're from Verizon customer support, how come you don't know that?. 

It's Verizon that is holding up the release of the update for S21 Ultra devices, not Samsung. 

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jegesq
Enthusiast - Level 2

Here's why I say it's Verizon that's holding up the S21 Ultra One UI5.0 and Android 13 update:

My wife's Verizon S21+  already received the update two weeks ago.  TMobile and AT&T have also released the S21 Ultra update more than a week ago. 

Verizon has apparently release the Android 13 update for all S21 and S22 models now, EXCEPT the S21 Ultra 5G model.

Why does Verizon always lag behind with updates?

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vzw_customer_support
Customer Service Rep

We understand that you're eager to get your device updated. The update does come from the manufacture, then we do need to properly test its compatibility with all of our apps and services. This is to protect the functionality of your device. All the information we have available regarding updates for the S21 Ultra can be found here: https://www.verizon.com/support/samsung-galaxy-s21-5g-update/

*Ellisandra

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rinren
Enthusiast - Level 1
  • Galaxy S21+ 5G (Software Version G996USQU4BUK7 or later; Android Security Patch Level 11/1/21)
  • Galaxy S21 Ultra 5G (Software Version G998USQU4BUK7 or later; Android Security Patch Level 11/1/21)

 

https://www.verizon.com/support/software-updates-5g-ultrawideband/

 

I am still on G996U1UES5CV18 on S21+ 5g

arc549
Enthusiast - Level 2

@jmartinez168 I just checked for updates on my phone and it is downloading now!

vzw_customer_support
Customer Service Rep

Thank you very much for keeping us in the loop, arc549. I am here for support and standing by to help as needed!

*Cheyenne

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SaltyS21U_User
Contributor - Level 3

@jmartinez168 

I wish I could help, although I would strongly suggest calling into Verizon and speaking with a Tier II Tech. 

I wish you the best of luck.

Salty... Oh, yes I am!!
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