Android OS update
PDLK
Enthusiast - Level 3

Yesterday, March 30, 2017, Samsung / Google / Verizon updated my S7 to the latest OS without my permission which is wrong. I should have the option to choose when or even IF I want to upgrade my phone's OS.
I had a chat with a Verizon customer service rep and was told Verizon has no control over that. I say that is a line of bunk. Verizon can absolutely control what goes over their network.
I spoke with a Samsung tech and was told the forced update is a collaboration between Google, Samsung and Verizon. Was I told untruth during the chat session? Possibly.
Anyway, listen up Verizon... YOU SHOULD NOT BE PUSHING UPDATES TO USER'S DEVICES WITHOUT THE USER'S PERMISSION. If Verizon didn't push it then YOU SHOULD NOT BE ALLOWING THIRD PARTIES TO PUSH UPDATES TO USER'S DEVICES THROUGH YOUR NETWORK  WITHOUT THE USER'S PERMISSION!

An option to update now, update later or not to update at all should be offered.

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15 Replies
PDLK
Enthusiast - Level 3

Today, June 29, 2017, another unauthorized software update was forced to my phone. Pay close attention Verizon, this is absolutely unacceptable. I own the phone so I and only I should have control over when and IF an update downloads and installs.
One more time and I'm done as a Verizon customer. Look at my account and you will know how long I have been a customer.

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Ann154
Community Leader
Community Leader

You should prepare yourself for it happening on the other networks and unlocked devices too.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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PDLK
Enthusiast - Level 3

My wife uses an AT&T iPhone through her employer. It does not happen with her device.

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deloused
Master - Level 3

Verizon has your permission to update your software right in your customer agreement for service-

"Please be aware that we may change your wireless device's software, applications or programming remotely, without notice."

Customer Agreement | Verizon Wireless

As does Google in the terms & conditions you had to agree to in order to use their services-.

"When a Service requires or includes downloadable software, this software may update automatically on your device once a new version or feature is available. We are constantly changing and improving our Services. We may add or remove functionalities or features, and we may suspend or stop a Service altogether."

Google Terms of Service โ€“ Privacy & Terms โ€“ Google

mama23dogs
Legend

It's an iPhone.  It has nothing to do with the carrier.  

Android updates can be refused a couple of times, then are forced.  If you get a notice, go back when convenient and trigger the update yourself. 

jrh4054
Specialist - Level 3

mama23dogs,  I have been delaying the Nougat update every day for months.  With my S7, I never installed KitKat because of all the servious problems it caused users.  I was never forced to install it.

mama23dogs
Legend

We are referring to security patches.  OS updates cannot be forced as they require wifi.

kathy65793
Master - Level 1

You know that is weird now that you mention about Wifi mama23dogs because I have found that if I disconnect my wifi and turn the mobile off my phone it downloads updates pretty quick and I do not lose any mobile data and I am not connected to my wifi. I have asked about this on here in other post but no one has said anything 

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mama23dogs
Legend

I assume You mean connect to wifi with mobile data off.  The default for app updates is to use wifi when plugged into charge.  Security updates are mandatory and will be forced.

Major OS updates can be avoided, but there is no reason not to Allow them.  Branded phones for example, will not update if not on their network. 

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kathy65793
Master - Level 1

No I mean my phone is not connected to anything no wifi no mobile. I totally agree that in a perfect world it would be the right thing to do but I lost my S5 to updates and got no help from Verizon or Samsung after it happened. The only thing Verizon was quick to do was to offer to sell me another phone. I have seen on here to many times how someones phone messed up doing an update and have no other choice but to either live with it or buy a new one. My phone wants to do the new update and the only reason I will do it is because of the security update in it. We all know even if its is a security update it to can mess the phone up because they throw other stuff in on it.

jrh4054
Specialist - Level 3

kathy65793, I wish there were a way to do the security updates without doing the OS update.  I never did the Kit Kat update to my S4 because of all the issues with the S4 and the S5.

kathy65793
Master - Level 1

I hear you jrh4054 I am doing the update right now to my phone a saying a prayer that I won't be on here later with some issue about it. It is not just the security update they threw in enhancements and that is where the problem start.

jrh4054
Specialist - Level 3

I can't quite bring myself to pull the Nougat trigger yet.  I have this gut feeling that it won't go smoothly and I'll have to do a factory reset and then spend hours getting my phone back as it was. 

kathy65793
Master - Level 1

We have 2 S7 Edge and the one updated by itself today but the other one asked first. We have had smart phones now for several years and this was the first time that one of our phones did this on their own

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PDLK
Enthusiast - Level 3

Another update is being pushed but progress is being made. There are now two options; INSTALL NOW or INSTALL LATER.

Reading the Learn More I see there is a fix to something going on with Knox Business and Enterprise, I don't use Knox.

It is the Other Enhancements that worry me. The Other Enhancements bundled with previous updates have caused problems. My phone functions to my liking now. I do not want this update.

There should be three options; INSTALL NOW, INSTALL LATER and NEVER INSTALL so the annoying reminder goes away permanently for those of us who do not want to update anything.