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Anybody else seem to have numerous problems with samsung fascinate.
bcblaylo
Newbie
I got my fascinate last november and have had a lot of issues with it. I noticed around two months after purchasing it that I did not send or recieve texts and did not recieve all my voice calls. After talking with someone at tech support I was told this was an issue with the phone and that I could exchange it with a "new" phone. I went to the local store and was told that this was not part of verizons policy and they would not do it. After numerous customer service calls I was told that even though they knew the tech person I talked too could be identified they could not contact him by phone to confirm what I had been told and would not honor what he had said. I find it weird a phone company can not communicate between call centers by phone. After many calls to customer service I was told I would basically have to settle for a refurbished phone. I was also treated very rudely during these conversations. Needing to actually be able to use the phone I purchased I had to settle for this option. My phone now still has issues, I have to charge it more than once a day among other issues. Due to my past experiences with verizons "award winning" customer service including the one I just mentioned I find it pointless to try to resolve the issue with them. I also find it pointless to remain a customer when my contract is up and would warn others from becoming a customer.
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Re: Anybody else seem to have numerous problems with samsung fascinate.
NuDroidUsrr
Specialist

bcblaylo wrote:
I got my fascinate last november and have had a lot of issues with it. I noticed around two months after purchasing it that I did not send or recieve texts and did not recieve all my voice calls. After talking with someone at tech support I was told this was an issue with the phone and that I could exchange it with a "new" phone. I went to the local store and was told that this was not part of verizons policy and they would not do it. After numerous customer service calls I was told that even though they knew the tech person I talked too could be identified they could not contact him by phone to confirm what I had been told and would not honor what he had said. I find it weird a phone company can not communicate between call centers by phone. After many calls to customer service I was told I would basically have to settle for a refurbished phone. I was also treated very rudely during these conversations. Needing to actually be able to use the phone I purchased I had to settle for this option. My phone now still has issues, I have to charge it more than once a day among other issues. Due to my past experiences with verizons "award winning" customer service including the one I just mentioned I find it pointless to try to resolve the issue with them. I also find it pointless to remain a customer when my contract is up and would warn others from becoming a customer.

  Are you having issues with your phone other than text and phone calls? How often do you pull the battery out? I do a weekly battery pull (unless the phone hangs, which is not that often) just to clear the OS out. This has helped quite a bit in battery life, things working/not working, etc.

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Re: Anybody else seem to have numerous problems with samsung fascinate.
bcblaylo
Newbie
I have other problems such as it doing a screen capture when trying to turn screen off, the phone freezes a lot, sometimes the phone will freeze while getting a phone call, phone will powers itself down, dropped phone calls, 3g network is very slow almost everywhere that I use it. I will try taking the battery out once a week and see if that helps appreciate your response.
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Re: Anybody else seem to have numerous problems with samsung fascinate.
NuDroidUsrr
Specialist

bcblaylo wrote:
I have other problems such as it doing a screen capture when trying to turn screen off, the phone freezes a lot, sometimes the phone will freeze while getting a phone call, phone will powers itself down, dropped phone calls, 3g network is very slow almost everywhere that I use it. I will try taking the battery out once a week and see if that helps appreciate your response.

  The other thing I would try before you give up all hope is to do a factory reset. Granted, you will have to setup all your apps again, your email, etc, but it should be an option to try. I have not gotten that far in any of the upgrades to do one, but I have always kept it on the back burner to do if the problems get too bad.

  Just remember that if you choose to do a factory reset, back up any data you want, contacts, text messages, etc before you do it. A factory reset will wipe your phone to complete base 2.3.5 Gingerbread, just as if you got a new phone from Verizon, and you had never used it before.

 

 Hope these suggestions help.

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