Anyone been scammed out of their BOGO for the Samsung 7 ?

[GARDENCR]

I have been battling Verizon since March 24, 2016. Always one excuse after another- still no rebate.

Anyone else???

[Klue]

I've submitted all my paperwork on 4/15/16.    Didn't have to battle anything. Verizon gave me a tracking number and I checked in every couple of weeks for status. Got an Email from Verizon on 6/1/16 saying my submission was approved and the Visa card would be mailed in two weeks. 

[Jared2004]

I submitted all my paperwork 3/21/16. Verizon received 4/15/16 (whole month later which is ridiculous). Website still shows invalid even though I submitted everything correctly. Got an email from Verizon 2-3 weeks ago saying they would escalate it & be resolved 7-10 business day...still nothing. This is the worst service I've ever had. Verizon has no answers for me. People are receiving their cards already. I feel that Verizon should pay one of my monthly bills or give me a gift card for all the hassle I've been through. And I don't want Verizon reps responding to this email asking me for my tracking number etc. because you guys don't resolve jack. Just don't waste your time.

[vzw_customer_support]

GARDENCR,

We want to make sure you get all the promotions you deserve. Let's look at the issue. Have you talked to the rebate center? Have you check you rebate status http://bit.ly/1pWwBbu online?

JenelleR_VZW
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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[Tomski919]

     Total scam. My submission came back invalid. I have contacted the so called "rebate center" on five separate occasions.  I get absolutely no help.  Every time I contact the rebate center, I get this [removal required by the Verizon Wireless Terms of Service] about not knowing what is going on and that my submission must be escalated to "upper management", then told to wait 15 days.  But don't worry, they won't contact you; just keep checking until your rebate comes back invalid again, and start the process over.  This is a joke. 

     The rebate rep I was speaking with said everything in my submission is perfect, but that they are just waiting to the "pending" status to be resolved.  What?  I asked for the exact reason my status comes up invalid, the rep tells me there is no reason, just that the "pending" status needs to be cleared.  Huh?

     Very obviously an off-shore operation where nobody can be held accountable for anything.  Separate department of Verizon too, so you start talking rebate and nobody at Verizon customer service wants to talk about it, they just want to transfer you to the rebate department where you get to talk with somebody who's English skills leaving something to be desired.   

     Never have I experienced such [removed] with a company as I have with Verizon and this rebate.  Terrible customer service, terrible problem resolution skills, terrible communication skills.  Oh, 15 year customer too, but Verizon could not care less.

[Jared2004]

I get the same responses. I did several online chats because I don't want to wait on the phone forever. All I keep getting is just wait a couple more days. I think I've waited long enough. When I originally submitted back in March I was told 8-10 weeks I'd have the card..........let alone get approved!!! I just don't understand how it's invalid when you submit everything exactly how they wanted it right when the promotion came out. Same situation as you...long standing customer that Verizon has no answers for and is treating us like [removal required by the Verizon Wireless Terms of Service] . Well after I get my rebate & have my phone for 6 months.....so long Verizon. As stated before, please don't respond to this Verizon reps. You didn't listen the last time so don't do it this time. You guys don't have any answers.

[AMYPUR48]

I could not agree more.  I even chatted with sales twice before purchasing my phones and was told upgrading my current lines qualified for BOGO.  Then I'm told after 3 months that I do not qualify as I did not read the fine print and activate a NEW line.  The sales rep could have told me that!   I think it's an intentional scam.  I have been with Verizon since my very first cell phone over 15 years ago,  I will be switching the very second my contract ends.

[vzw_customer_support]

AMYPUR48, we have truly enjoyed having you as our customer for the last 15 years and hoping to make it a lifetime relationship as we’d be lost without you. Please accept my biggest apology for any confusion on the BOGO offer as it does require for one of the lines of service to be a new line of service. I do hope you reconsider as we want to continue to be your wireless provider.

NatashaA_VZW
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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[aslandholm]

I'm having the exact same problems. Had this rebate submitted since April, escalated multiple times. Everything looks perfect but keeps failing. The reps speak broken English and I have a hard time understanding them it seems they always are sorry. Last week a Verizon rep called them too and the rep said they would call me by 6/10 because they could also see nothing wrong and would keep checking for me. They have not called me back either. You can't even talk to the people they escalate this too. The reason for being invalid is some generic location code reason. I bought the phone from a Verizon rep over the phone. Upgraded 1 line, opened 1 line both phones on the EDGE. Submitted everything exactly as required. I'm really regretting taking part in the promotion. I would never have let my BIL have this phone if it wasn't for the BOGO. I'm also a long standing customer.

[DUFFERDUDE]

I'm having the the same problems. Invalid 3 times, called and now it's escalated to upper management. Wait 15 days. its already been 3 months.

once I pay off the phones I'm gone too.

then on top of that they changed my corporate discount, dropped it by 5%.

the bogo s7 and the corporate discount are the only reasons I changed to VZ. what a joke this has turned out to be.

[vzw_customer_support]

 This is definitely not what like to hear. Are you able to send us a Private Message regarding this concern? KleoL_VZW
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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[GARDENCR]

thank you for responding. I have been trying since March to get my rebate.. It went to 'invalid' and is now under review. I think the problem is that due to the BOGO Samsung promotion I added a new line (for the 'free' phone) and so there are now 2 phone numbers involved with the rebate. I can provide all documentation submitted for the rebate and the phone number if that is helpful.

Thank you - Cindy

[vzw_customer_support]

Not a problem, Gardencer. We want to make sure your rebate is processed and completed. Have you spoken to our rebate center regarding this? If not, there number is 844-408-8471. I am sure they can get this resolved for you. Please keep us updated on your issue we are here to help. JasperM_VZW
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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[FROGGY0069]

I've spoken to the rebate center on three separate occasions May 21, June 14 and June 27. Each time they tell me the same story: All my information is there and correct yet they cant seem to get the computer to validate the information so it keeps coming back as invalid and that it will be escalated to upper management and to wait 15 more days on top of being told today that I couldn't be transferred to a supervisor over the phone. With this recent delay of 15 more days it will now be 15 weeks since I submitted my rebate form with another 30 days for it to be mailed to me. That's 19 weeks, almost 4 and a half months( that's also if they don't find another reason to not update the computer the next 15 days) after sending in my submission. I am not happy with this situation and feel like I'm getting jerked around in hopes that I will just drop the issue so that Verizon doesn't have to honor their BOGO deal. I'm getting ready to just cancel my contract then report Verizon to The Better Business Bureau and Consumer Affairs.

[vzw_customer_support]

@FROGGY0069

This is definitely not the experience we want you to have with our service and I definitely don’t want to see you leave us over this.

So that I may further address your concerns, please tell me which specific rebate promotion are you experiencing problems with? Where did you purchase your new device and on what date was the device purchased? Please let me know so that I can further assist.

AnthonyTa_VZW
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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[FROGGY0069]

My rebate is for the buy one S7 get one free. They were purchased at one of your stores at 5000 Smithridge Dr, Reno NV 89502. They were purchased on March 28 2016.

[vzw_customer_support · Accepted solution]

I understand that this is an urgent matter for you and it has definitely been a while since you purchased your phones FROGGY0069. Our peers in our Rebate Center are the only team who has access to all rebate submissions. You can give them a call at 1-844-408-8471 or with them by clicking on this link https://www.yourdigitalrebatecenter.com/contact/

YareliM_VZW
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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[aslandholm]

LOL like none of us have tried that. Most if not all have called more than

once. I finally got my card today after 3 months and several escalations.

The process needs fixed.

Mandy

On Jul 1, 2016 6:59 PM, "Verizon Wireless Customer Support" <

[DUFFERDUDE]

Private message? How do I do that? This is crazy. You're not going to be able to help me anyways.

I've called the 800 number and spent hours on hold. Yes hours. I've chatted multiple times. Email is the same sorry over and over again.

Spent the last 5 minutes looking for a way to private chat, I'm confused?

I haven't seen anyone reply that has received their rebate?

Time to call Jesse Jones on KIRO tv.

[tikibar1]

DUFFERDUDE wrote:

Private message? How do I do that?

Use the instructions in this document:  How To: Direct Message

and send the Follow request to:  kleol_vzw

[aslandholm]

Well I'll be darned. I just got the email that my rebate has been validated

and will be mailed in 14 days. About time!

Thanks,

Amanda