Anyone been scammed out of their BOGO for the Samsung 7 ?

[GARDENCR]

I have been battling Verizon since March 24, 2016. Always one excuse after another- still no rebate.

Anyone else???

[JSL8124]

The rebate process is extremely frustrating and I have wasted my time following up multiple times. At this point, I paid off all my new phones and will cancel not only the new service, but all Verizon services. I expected better from a brand like Verizon. I hope that someone is actually looking into this issue other than giving me the 15 business run around since 3/26.

[vzw_customer_support]

JSL8124, I definitely don't want to lose you. I know your time is valuable as well as your money. We strive to provide the best customer experience and I apologize your encounter didn't reflect this. Please respond to the private message I sent you in effort to further assist. Thank you and I'll be standing by.

TominqueB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[Jared2004]

I finally called the rebate center phone number to get some answers. After a somewhat lengthy discussion they looked into it & I am finally getting my rebate card. It just so happened that it went to upper management today...what a coincidence. I received an email that I should have it in 30 days. We'll see I guess.

[aslandholm]

Mine went to upper management for 15 days and was done last Friday with no

results and again this last Monday it's in the review process for the 5th

time. I have called at least 7 times both Verizon and the rebate reps. The

rebate reps have no answers, they just keep saying to keep waiting lol. I'm

still waiting on the return call from the Verizon rep that was promised to

me last Friday.

[Jared2004]

After spending time on the phone yesterday they finally approved my rebate. I received an approval email a couple hours after I got off the phone with them. Said to give it 30 days but at least it's coming....better late than never I guess.

[BRADEO27]

Same here, Have been with Verizon from the start, and through out the years issues arose and were normally solved quickly, but this promotion is a total customer failure.  I too have an invalid submission and after numerous phone calls and chats, get told my post mark is invalid and upper management denied it.  FYI, it was an online submission with the appropriate picture documentation that a rep walked me through.  Oh by the way the store only said that I would get a rebate card in the mail in 6- 8 weeks.  When I asked if I need to do anything they said nope its all taken care of....so when I started to inquire they said I had to submit all this information, which I did that day.  Now all of this.  Sorry Verizon I am afraid you may just lose me and all our lines...lot to lose for $792.  Honor your commitments in good faith like I did.

Also currently on the phone on hold for over 1 1/2 hours waiting for a supervisor @vzwsupport

[BRADEO27]

Update: rebate center supervisor Melissa said it has been escalated and denied, nothing they can do.  She knows that I was not told about the 30 days and  it is not my fault, but sorry.....That is called fraud. 

[KRUTCH44]

I'm going through it right now.Today I  wondering where  my rebates were,so  I called 611 then 877 899 8980 then rebate dept 800 457 0864.The rebate person informed me that my rebate was never submitted.After I explained that the rep at the store said he would handle the rebate. he advised me that he had heard this same story before and he was telling people  to go to the store I purchased it at.And that the store would have to make good on the rebate in some form.The guy( Sean) at the store denied ever telling us that we would even get a rebate.When I reminded him it took 2 days to get these phones and he most certainly did tell us 8 to 10 weeks for rebates to come in the mail.The best he could say was he would look into it and call me monday.I remember saying to my family after getting the phones that this felt like buying a used car .Verizon feels like its one big scam.

[vzw_customer_support]

We would never want our customers to feel this way, Krutch44. This is not acceptable and it should have been taken care of by the representative that promised this to you. Due to the various policies that we have it is best to speak with the store manager as well to see if any resolution can be made. What store location was this done at?

JasperM_VZW
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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[LAUCOX70]

Not the samsung, but the iphone 6 bogo deal, yes.

Currently trying to work through the manager who is supposed to be talking to the district manager.  Had to go through the main Verizon help line to get the manager to act.

Summary:  The bogo offer was for the iphone 6 or 6s. 

The sales representative said the SE was also eligible.  We asked if they were sure about this, because the flyer we had in our hand did not specify the SE.  She said it was. 

A week after purchasing the phones we find out from Verizon that they will not honor the bogo because the SE was not part of the offer.  We attempted to call the Verizon store that we purchased them from several times. 

The sales representative called us back and said we could exchange the incorrect phones for the correct ones, and we had plenty of time to do so.

We asked for a manager to call us to get the specifics and when to coordinate as we were out of the state.

No manager called back.

I called the store, spoke to a manager who started to help me, put me on hold, and then the call was disconnected.  I called right back and another representative answered and said the manager was "busy."

I went into the store today.  I spoke with a manager who looked up our information and said they couldn't help us because the bogo deal had expired, and it was past the 14 day return window. 

I pressed that it was their fault that they sold the wrong phones to us, and that they have not been returning our phone calls and that they needed to rectify the issue. 

After a long argument with the manager the manager offered $250 in discounts on the next 5 months of bills.  (Not even half the value of the phone that was supposed to be free).  I said, 'no,' and told the manager I expected a satisfactory resolution within 7 days.

I then called the main Verizon support line who then contacted the store and I am now awaiting a return call from the manager by Wed. of next week to give me a response.

Extremely unhappy with this Verizon store.

[DEBGRI67]

Yes !  I have been battling with them since I originally got the phones in the spring of 2016.  The customer reps at the store are always very polite but they still keep giving me the run around.  They gave me a number for the global network that was so bogus it was almost funny.  There was a long string of promotions that you could either "press 1 or #" for more information.  Then there was a " say the name of your town" and say  your last name" section- They kept on trying to tell me my name was Russell and it was an automated phone nightmare.  But back to the problem.... I went in today to try to cancel one of my lines because my son will be in Australia for 6 months and is just using a prepaid phone.  My intention was to pay off the one phone and then cancel the line. They could not even tell me how much i owed on the phone after 9 months!  They called in several of the reps to try to " figure out my situation" and  finally asked me for my phone number and carefully  took my number down- Why???  so that they could call me when they figured it out.  I remember when I made the original BOGO for the Samsung Galaxy S7, I asked the rep if I would be able to pay off the phone after 6 months.  Oh no problem!!!! Right!  Anyway, even though I jumped through all the hoops and submitted  paperwork and exact photos of the bar codes on my phones to yourwirelessrebate, and also to resubmissions, now they are telling me  that they have no idea how much I owe, whether my phones are paid off, whether they sent me a visa card ( they did not!)  I cannot believe that this company could be so dishonest.  I am actually shocked to see that they are scamming the customers with these huge BOGO posters ( back in the spring)  in the Verizon store and then the rep talking me into doing the deal.  And now for some reason, no they didn't really mean BOGO and yes I did have the service for the required 6 months ( 9 months) but now no we don;t want to disconnect your phone  even though your son is in Australia because we are still trying to figure out why you did not get the BOGO special that we advertised.   I just can't believe that they are scamming me after I put good faith in them and switched over from Sprint.  I have already submitted a complaint with the FCC on them- who knows if that will even be read.  But I am so frustrated with getting the run around over and over and jumping through all their hoops- first they didn't like the xerox copy of my bar code on the phone, so then I took one on my phone and sent it in.  I submitted and resubmitted over and over again and never really heard back from them.  I was supposed to " check my status" with my order number.  I guess I should have realized that my status was that my cell phone company was trying to rip me off despite advertizing BOGO.  I am so frustrated that it makes me want to just change my service back to another company and take these phones in and give them back .   Really frustrated in Marble Falls Texas

[MsMarz77]

Same scam story here. Long time verizon customer who gave up being grandfathered into unlimited data to upgrade my phone and fell for the $792 BOGO samsung galaxy 7 edge promo that clearly i will never see after multiple escalations and HOURS of dealing with customer service.So if any community customer rep relies to this please do not give me any more run around questions and just process and fulfill the $792 rebate!!

I purchased TWO new samsung galaxy 7 edges, paid full taxes on both, accessory packages and added a line for an additional $20 a month. This change was ultimately supposed to lower my bill according to sales rep. Now im paying almost $50 MORE per month and no rebate?!? Grrrrr. One seriously ticked off customer here. I was on hold yesterday for an hour (literally) before speaking with said rebate center with limited english speaking rep who could care less about me as a customer and just kept repeating i didnt fit within the terms and conditions of submitting my claim. I tried repeatedly to speak with a rebate center supervisor to explain my issues with submitting the rebate only to be told i was being transferred and then got hung up on. Its clear that the "escalation" process does not look at a case by case inquiry and my claim remains invalid after numerous attempts to resolve and escalate. They try to give customers that warm fuzzy feeling that they care, tell you the claim is being escalated, make you wait 14-30 days only to tell you again and again the claim is invalid.  So on my final resolution attempt i called verizon customer service again. The end result as of right now is verizon customer service "understands im upset but they are sorry there is nothing more they can do. If they continue to escalate through rebate center, i will continue to get invalid claim". Bravo Verizon...blame the "rebate center".  I received a $75 credit to my account and was told that maybe i can try and go sell the phone on my own for fraction of what i paid (mind you phone is still brand new in box, only activated for rebate but has never been used!)....minus taxes, accessories and monthly charges...plus ALL that time on hold and dealing with multiple customer service reps...and No PHONE??? im sure ill also get some additional fee tacked on for taking the extra "free" phone off my plan now too! I just want my $792 rebate!! It's amazing to me how much Verizon will pay all these customer service reps, rebate center reps, escalation and form processes to research, evaluate, escalate and yet ultimately avoid paying me the $792 rebate?!?...and here i am the stupid one continuing to give them a ridiculous amount of money each month. Sad after all this time as a verizon customer that it appears i am not valued and need to find a new carrier...i will be taking at least 7+ family members with me, spreading the word of my experience on social media and keeping my eye out for class action lawsuit. Very disappointed in Verizon! Hope all of this is worth $792.

[stainlessgoddess]

Wow. This is so sad. We have been customers for 19 years with 5 lines...... So sad to know that over 6 pages of people on one post alone have this issue. Same sob story here. I have been waiting since MARCH 17th and NOTHING has been done. Keep being told its "invalid" jumping through every hoop hung up on by multiple supervisors. Called from the verizon number and was put on hold and transferred. Told I am out of the rebate period go back to a supervisor again and the run around continues. I have gotten nowhere and am exhausted and about to be broken down. And we were about to upgrade our other 3 lines. Not happening. Will probably cancel all of the lines now.

[vzw_customer_support]

stainlessgoddess, I've sent you a private message. Please respond at your earliest convenience.

JosephT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[GMONEY04330]

This has to be the biggest pain I have been through trying to get a rebate. All this paperwork,scanning receipts,etc. My wife (bless her heart) has the patience to spend countless hours on the phone. And by countless I do mean at least 10 hours.. The thing that bothers me most is they have all the information on the phones we've bought yet they make you go through this huge hassle to get the info. I assumed BOGO was like Publix where you get it free while you purchase the 1st phone. NO. By the time I submitted rebates 2 months later -they said offer expired ! Now trying to go through the hassle again and can't find all receipts/bar codes/installment agreement.  Why would the company that you bought the phones from ask you for info they already have. Arrrggghhhh!

[mrbrooks418]

I had the same problem. Purchased 4/13/16. The store submitted the submission, and told me to look out for the rebate card in 6 to 8 weeks. so at about 6 weeks i called Verizon to check on the status of the card. They told me it was never submitted and now it was 30 days past purchase and i was out of luck. I went back to the store to fight with them. At first they tried saying I was suppose to submit it. I reminded them of my conversation with him and what we did when I purchased then like a week later he admitted that there was a lot of problems with the BOGO promotion and it was even worse because it wasn't a Verizon promo but a 3rd party thing. we sent repeated submissions and got declined. finally he communicated with someone through a chat site at Verizon, which promised and email in 5 days about a resolution. 10 days came and went and no email. So went back and he communicated with them again, and got emial next day saying approved. received card in mail 1 week later.(Yesterday)

Was so excited because i was going to pay of a line and get the Note 7 we pre-ordered 2 weeks earlier, but now I cant get the phone. Even though it is there in the store, with my name on it. The recall has stopped all sales and activations of the Note 7.

Bottom line is I got resolved, but took like 5 months.

[JOSSEI37]

Oh yes I have.  I've been fighting since last March, too.  I satisfied 2 rejections (that I had ask about to learn of them) with information that I supplied in my original rebate request.  Spoken with multiple samsung and verizon people, on-line chatted with some and I still don't have my rebate.  The final rejection was cited as an issue with not turning my rebate request in within 30 days of purchase!  It was 34 days, I belive, but who knew of this restriction?  All this after being reject twice for other reasons!!!  I touched back to the verizon phone sales guy that sold me the deal in the first place and asked for help and also asked for him to show me where it said I only had 30 days to submit my rebate request and he referred me to his supervisor after several of my emails to him. his supervisor responded one time and stopped responding to my request for HELP!!!!  So...what now?  Find Mr. Verizon???  I'm am so dissapointed with my Verizon experience.  It seems to me that Samsung is scamming people by not paying and Verizon is not supporting their clients even though the are PARTNERED with Samsung.  Can someone show me otherwise???

[vzw_customer_support]

JOSSEI37, we definitely do care about you getting the promotion that you entered. All of our promotions have deadlines in which everything has to be properly submitted. I want to ensure that you have exhausted all of your options. Have you called the rebate department directly to speak to a manager for an exception? You can reach out here >> http://bit.ly/2cyFRjy   Do you have the emails saying that you were missing required information?

MarcusS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[JOSSEI37]

Following the recommended link lead to my appeal being approved in 4 days.  I've received notice that I will be receiving my rebate within 10 days.

[JOSSEI37]

thank you for responding to my complaint.  I have spoken with multiple people at the rebate center as well as at Verizon about this issue.  My last interaction with a Verizon supervisor was that he promised to look into this matter and then stopped responding to my emails.

The rebate center declined my rebate application on three occasions for 3 different reasons.  The first two were due to a lack of info but the truth is I sent all of the correct info in on my first application for rebate.  However, I satisfied their first two requirements.  Then, they told me my request was declined because my application for rebate was sent in 33 days after my purchase and the deadline for filing was 30 days. First of all, I was unaware of any filing deadline.  I asked my Verizon salesguy where this info was posted and why it wasn't brought to my attention; he had no answer.  I have his emailed instructions on how to file for the rebate with no 30 day limit spelled out.  next i asked the rebate center why they didn't tell me that months ago while they had me scrambling around to send them information they already had; they tell me that these hurdles are triggered one at a time and in a specific order.  apparently, exceeding the filing deadline is down the list a bit.

Much of my work was done over many, many phone calls after long waiting periods.  Status changes and requirements from the rebate center are done through the "track your rebate" page. I have a record of faxing the order number they requested.  I have emails of multiple communications with my verizon sales rep, Matthew [Removed] where I was asking for help with this issue.  He bumped this issue up twice to his supervisor Anthony [Removed] who sent me one email promising help but did not contact me again despite my attempts at contacting him.

This has been a laborious nightmare.  Verizon is the face of this deal and I'm not happy with all the hurdles I've had to jump over what I consider is an earned rebate.  The process has been fraught with roadblocks.  I'm not trying to beat anyone out of anything...I want the rebate that made my deal with Verizon attractive enough to leave ATT after 15 years of service with them.

How can I help you help me?

Personal information removed as required by the Verizon Wireless Terms of Service​

Message edited by Verizon Moderator

[chewy26]

I am disgusted and angry witg Verizon Wireless who should be ashamed at their utter lack of customer service and constant lies. I have been fighting with them to receive my debit/ credit card covering the cost of my samsung s7. Im finally at my limit and have decided to file a complaint with the attorney General office and bbb. Im also going to switch to sprint, who will pay my termination fee. Ive been a loyal Verizon customer for over 10 years, and now i regret giving my time and money to such a disgraceful company. I cannot wait for a class action suit to be filed against these disgusting and malicious technology moguls.  I can't wait to see when you are rightfully persecuted by our justice system... or worse. Shame on you Verizon, for being technological scum.