Anyone been scammed out of their BOGO for the Samsung 7 ?

[GARDENCR]

I have been battling Verizon since March 24, 2016. Always one excuse after another- still no rebate.

Anyone else???

[Klue]

I received the same email 3 weeks ago and on day 13 the card arrived in the mail.

[DUFFERDUDE]

thank you for the DM help.

[DUFFERDUDE]

Have you noticed that out of the 20 threads on the 1st page, 6 are about the BOGO S7/Edge problems?

not very good odds.

[DUFFERDUDE]

I replied and started following the Verizon CSR on here and guess what, they have not contacted me. this is going on far to long.

[vzw_customer_support]

I would feel the same in your shoes Dufferdude. Let's make sure this doesn't go on any longer. I have sent you a Private Message so we can resolve this.

RosanneM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[DUFFERDUDE]

Replied.

Still no help and rebate status still shows invalid.

Day 15 today! Yahoo

Escalated to upper management, what do they do? Tell me to wait another 15 days?

This is insane.

[MG_07860]

Same here.

Yesterday was day 15 of escalation. Today chat agent says another 5-7 days, sorry. Of course, by now I have absolutely NO confidence that this is true.

Unbelievable.

[vzw_customer_support]

I apologize for the delay and inconvenience because I know your time is valuable. Let's look into this. I will be sending you Private Message momentarily.

AyaniB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[MG_07860]

I have responded and will keep you all posted as to what happens.

[MG_07860]

It's taken 3 days to verify who I am, I haven't heard anything since yesterday.

My status did magically change from invalid to pending, but we'll see how long it sits there.

[GARDENCR]

Unbelievable- my rebate went from approved to pending to invalid - AFTER many conversations with rebate customer service!!

I just now spent 30 minutes in a 'live chat' - only to be told to resubmit paperwork to resubmission email.

Then wait another 2 weeks.

Then, most likely will be INVALID again

I have never been so upset over a transaction in my life. I truly believe Verizon hates their own customers.

[vzw_customer_support]

GARDENCR

I know how important it is to get your rebate for this promotion. Please let us know the results of this new submission you submitted.

ChristopherM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[VINSTIGATOR1]

If the small print on the BOGO offer had included the cost in terms of time & frustration,

I would not have chosen to participate. My rebate is also considered invalid.

[Ann154]

The terms and conditions for the bogo offer was readily available on the Verizon Wireless website.

[VINSTIGATOR1]

Ann154,

If your post was meant to be funny, I thank you. This topic has been anything but.

By the way, the terms & conditions for the bogo offer was NOT readily available in

the store at which I purchased the phones. If I were the only one having problems,

that would be a horse of a different color. I seem to be far from alone in this.

[Ann154]

You could have asked to see the Terms and Conditions of the deal in the store.

[Klue]

I watched Jesse when he was on King5, cool guy.  BTW I have received my card about a week ago.

[DUFFERDUDE]

I followed kleol_VZW a few days ago. Have not gotten a response back. Typical I guess?

I thought they were going to help?

I'm still in limbo about my rebate. Still shows invalid.

I still have my fingers crossed that Verizon will do the right thing like I do every month when I pay my bill.

[DEBGRI67]

yes I am wondering as I look over all these complaints about the BOGO special and then  the counter response from Verizon - promising to help out the customer.  Is that for real?  I have noticed that everyone is really "NICE" and "POLITE" when talking to me online or in the store but they come to a certain point in the "investigation" where they just can't figure out my problem.  Its like you should know my phone number and my information.  I pay my bill to your every month.

Like someone said, is Verizon going to do the right thing like I do every month when I pay my bill.  I mean why are they advertizing these bogus specials?  People are going to get cell phones regardless.  But when you look online and you see how many complaints are against Verizon for  not being honest about the BOGO specials or about charging extra for data, it makes you wonder why they continue to be dishonest and have this sort of reputation?  No matter how much they advertise, the fact that they are not being honest about the specials is really bad advertising.    What is the pride in having a company with so many complaints? 

[codyt70]

oh bubby

they do not care about you  they do not care about me  they do not care about pride  they dont even care about the "can you hear me now " guy.    it all comes down to profit.  do not be fooled.

[JSL8124]

I've purchased my phone on 3/26/16 and submitted all required details. However, I have yet to get a straight answer from the reps at the rebate center. I've been getting the 15th business day answer for some time now. How much longer do I need to wait or what else can I do to get my rebate card?

Thanks,

James