Anyone having isses sending/receiving call since Jan. 1

[zawackij]

beginning  Jan 1 started having issues sending and receiving calls. After a restart can make calls for 15 min or so. Then calls  stop going through.  Data works fine.

[mewohkie]

I have the exact same issue. Randomly anywhere I go it could happen at any time. Sometimes restarting the phone fixes it but sometimes it doesn't. Data, mms/sms, even calls through a burner number app work fine.

Noticed when I press send to dial a number the line never hooks a dial tone, I lose my service bars, and then it will auto disconnect the call without even trying  after a bit. Then the service bars will fluctuate between 2 bar LTE/LTE+ or a circle with a slash through it for a bit. 

I've spoken to 8 Verizon reps in the last week and none of them can fix it after doing a resync to my phone. I'm getting tired of it. No one can fix it and everyone reads the same flow chart that says it's the phone NOT the verizon network. I have an s7 edge international.

[mewohkie]

It was mentioned in a thread on reddit about this that because Verizon got rid of their 3G network December 31st, That phones are POSSIBLY still trying to connect to CDMA for making and receiving calls, and Verizon has no idea how to fix this other than forcing people to upgrade to a new device.

[vzw_customer_support]

Keeping you connected is our number one priority! Do you have HD Voice enabled on your device? If you're not sure, please see this link for the steps: https://www.verizon.com/support/knowledge-base-203685/ .

*Ellisandra

[vzw_customer_support]

We want your service to work well everywhere you need it, mewohkie. Let's take a closer look into what's going on with your calls. Do you receive a specific error message when making a call? Do you have any issues with text or data? How often do you experience this issue? -Danielle

[vzw_customer_support]

Hello, there, and thanks for reaching out to us. I will be sending a private message to continue the conversation.

~Jesus

[vzw_customer_support]

Hello there, and thanks for reaching out to us. It's our goal to provide reliable service, and I am here to help. Just so we are all on the same page can you please provide more details as to exactly what is going on? What services are you having problems with? 

~Jesus