Are you paying more for data usage because your Wifi isn't working?

WAW5656
Enthusiast - Level 2

I started experiencing problems with apps not downloading over Wifi before the Marshmallow update, but it appears that many started having Wifi problems after the Marshmallow update.

The specific problem I am referring to is where everything works when using Mobile Data with Wifi turned OFF, but many things don't work with Wifi turned ON.  The Wifi will connect to the router, and certain things will be downloaded but no streaming or update downloads will work.

My data usage has increased substantially since this problem started, and it occurs on my wife's Note5 as well.  I will end up going over my data limit, which is even more expensive, if I want to use my phone they way I used to use it before these problems started.

Is anyone else having to pay more?

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7 Replies
bearone21
Legend

not so far

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WAW5656
Enthusiast - Level 2

I ended up paying $15 for going over my data limit before I found the root cause of our issue...my router.

bearone21
Legend

not verizon's problem

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jessrs0120
Enthusiast - Level 2

Hi! You said you found the root of the problem. What were you able to do to fix it?

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ennol
Enthusiast - Level 2

Not so far

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Scotsman3
Enthusiast - Level 1

I was shocked this morning when I found that my Galaxy A15, that I have had for about one month, had exceeded the data usage limit on my 2Gig plan, that I have had for six years.  I previously had a J7V, and usually ended the month with 75-90% of my data intact. This was in spite of the fact that I made frequent road trips using Android Auto. What I noticed when reviewing my usage patterns is that most of it was attributed to Google.  This struck me as odd, because I use Google for browsing mostly at home, and my WiFi is on constantly.   Android Auto always uses cellular but it didn't seem to have consumed a lot of data last month.  Since quite a few others are experiencing the same issue, something systemically must be wrong, and it is time Verizon investigated the problem.

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Kh-Phil
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current.

If you have a similar question or issue we invite you to start a new thread on the topic.

Thanks for your understanding.

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