Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Asurion is a pain. They make everything super difficult due to legal reasons behind their affidavit. It was MUCH EASIER on the customer when I could just take my phone to the Verizon store. I'm getting the process moving after having my phone broken for months now (Work life, school life, set up appointments for repair only for them not to show up or to tell me that a small crack requires me to replace the entire device, affidavit information not lining up with claim etc...)
It should just be noted to Verizon that the process was MUCH MUCH easier on the consumer when I could just take it to one of your locations on my day off and get everything moving without a middle man.
And yet plenty get screen repairs or replacements next day. I'm not a fan of Asurion and refuse to use it, but it works as it should for others.
I'm certainly sorry to learn of your experience. We always want to make sure you have the options you need though and we'll be glad to help. Another alternative to consider is a repair. Here is additional information about that option.