B.MW eSIM

[Inergystar]

My NUMBERSHARE number for my BMW connected car were disconnected/deactivated.  Now I'm trying to connect my BMW eSIM again and I get this message

"NUMBER  ALREADY ONBOARDED."

Need help from Verizons IT departmetnt to "un-board"  my cell number completely  so that I can get connect to my vehicle with a new number share plan.

[SynthpopAddict · Accepted solution]

@Inergystar, that's a bummer.

I found this thread in a BMW forum and it sounds like there's a software issue (still) with eSIM where you may even end up with multiple lines added to your account, so you may be better pairing your phone via Bluetooth to the car?  It is not only with Verizon, as someone using Blue Logo Place also reported eSIM issues.  The most recent posts to the thread were from last month.

https://www.7post.com/forums/showthread.php?t=2139412

[vzw_customer_support]

We are here to help. Please tell us, are all apps up to date? When did this start? 

~Geo

[Inergystar]

This problem started in October 2024, after BMW had major software  outage with the app.   eSIM has not worked since the outage.

[vzw_customer_support]

Hello Inergystar. Are you still experiencing the issues with your eSIM? 

~Ivone

[Inergystar]

Yes!  still having the same issue.  3SIM not working.  smh

[Inergystar]

Verizon what does this is a solution mean?

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@Inergystar wrote:

Yes!  still having the same issue.  eSIM not working.  smh

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[vzw_customer_support]

Hello there, I wanted to follow up since I saw you were still experiencing issues with your BMW eSim. I'm going to include some troubleshooting steps for you to reference. Please feel free to let me know if this resolves your concern, if not we can further review your options at that point. 

• Open the MyBMW app. Tap the Profile icon   (bottom right).
• Tap Personal eSIM
• Tap ACTIVATE ESIM
• Tap Mobile network provider then select Verizon
• Enter your Verizon phone number.
• Enter the phone number you want to be associated with your BMW Account.
• Tap
• Shop plans.
• Log in to your Verizon account then follow the on-screen instructions to select a plan and complete activation.

  Once you enter your login credentials, return to the web browser for the Verizon microsite to continue with your plan selection and activation.

  Only the Account Owner or Account Manager can log in to authorize onboarding.
• From the confirmation screen, tap
• Return to MyBMW.
• From the Request completed prompt in the MyBMW app, tap 
  OK.
• To add your personal eSIM to a vehicle, refer to Download eSIM Profile.

-Christy

[Inergystar]

After I log in it says number already onboarded

[vzw_customer_support]

We definitely want you to get the help you need! There is a specific Connected Car Team that can help you further. Please call 800-922-0204 and say "connected car" for the IVR prompt. You will be connected to that team. 

-Christopher

[Inergystar]

App is up to date.  eSIM still not working

[Inergystar]

Esim not working ...persistent  problem

[SynthpopAddict]

Have you tried a factory data reset on the infotainment system of your car?  This will erase any devices you paired to the system, or any apps you installed which didn't come with the car.

[Inergystar]

Yes!  Factory reset done a few times at the dealership. 

eSIM continues  to not work.

[SynthpopAddict · Accepted solution]

@Inergystar, that's a bummer.

I found this thread in a BMW forum and it sounds like there's a software issue (still) with eSIM where you may even end up with multiple lines added to your account, so you may be better pairing your phone via Bluetooth to the car?  It is not only with Verizon, as someone using Blue Logo Place also reported eSIM issues.  The most recent posts to the thread were from last month.

https://www.7post.com/forums/showthread.php?t=2139412

[Inergystar · Accepted solution]

Thank you! 

I read this forum  every night.  BMW is the problem.  Rolling out this technology  in BETA .  BMW know it does not work.   I am sick of the mess

IF THE FEATURE DOES NOT WORK BMW NEEDS TO BUY BACK THE VEHICLE.  That's  all.