Take your email quote in and show them. Was it before taxes and charges? I have had Verizon for over 10 years, often changing phones, service, etc and they have always honored what they told me. Sometimes special pricing also takes a whole billing cycle. Good luck.
jrl11190, I'm sorry to hear that your bill was not in alignment with the quote that you were provided, and I want to ensure that you are charged accurately. Help is here. In order for us to best assist, can you provide additional details about the quote you were provided? Were there any changes made to your account?