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Backup Assistant Issues
dabain93
Newbie

I just switched from the Ally to the Fascinate. I can't access all of my contacts from backup assistant. Every time, it says "Sync service failed." I KNOW I backed up all of my contacts off of my ally, backup assistant ran every night at like 1 in the morning so I know they're still there.
Online, only my mom's contacts from her Galaxy SIII are showing up. Help me, please?

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Re: Backup Assistant Issues
soupcannon
Specialist

Turn off wi fi it only runs on vzw data stream

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Re: Backup Assistant Issues
Ann154
Super User
Super User

You also need to sign into your line's MyVerizon account and not your mom's account to see your contacts in Backup Assistant.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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