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Bad Service Connections
jannamacneil
Member

Hi, I've had my Samsung Fascinate for about four months now and I get HORRIBLE service in my father and my grandparents house. My father lives on a golf course and our house is surrounded by trees, same with my grandparents... Is this the cause of not receiving texts, calls, and being able to get online? :smileymad:

 

 

Also, this phone has a LED light right? If so, mine doesn't work... and I'm not sure how to get it to work. Help?

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Correct Answers
Re: Bad Service Connections
JohnB_VZW
Verizon Employee

Does your phone have the most current software update? It should be i500.ED05. This update addressed an issue causing the device to miss calls in some cases.

 

To check for software updates:

 

1. From the main screen, touch Menu tab

2. Touch Settings

3. Touch About Phone

4. Touch System Updates

 

Typically when a wireless phone is not fully operating while inside of a home or building, it is because of the interference with our cellular towers.  You may not be receiving a full signal when trying to connect your calls because a wireless signal is limited when it tries to pass through brick, steel, or other material and in your case all the trees surrounding your father's and grandparent's home by the golf course.  You can usually make a call with a minimal amount of signal strength; however, receiving a call requires approximately full signal strength.

 

It is important to us to understand the potential cause of the low signal strength in and around your father's and grandparent's residence. If the problem is occurring outside the home as well, it may be an issue with the area and we can file a trouble ticket to the engineers to investigate. If the problem only occurs in the home then we can not file a ticket and it is a matter of the interference from the structure itself with our towers.  This type of interference is common and is an unfortunate aspect of the wireless signal traveling through the air.

 

If you are still experiencing this issue, please PM us so we can further investigate this issue. I recommend that you contact us when you are in the affected area for us to troubleshoot. 

 

In regards to the LED light, this device does not have one for missed calls or messages.

 

Hope this information has been helpful.

 

View solution in original post

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Re: Bad Service Connections
JohnB_VZW
Verizon Employee

Does your phone have the most current software update? It should be i500.ED05. This update addressed an issue causing the device to miss calls in some cases.

 

To check for software updates:

 

1. From the main screen, touch Menu tab

2. Touch Settings

3. Touch About Phone

4. Touch System Updates

 

Typically when a wireless phone is not fully operating while inside of a home or building, it is because of the interference with our cellular towers.  You may not be receiving a full signal when trying to connect your calls because a wireless signal is limited when it tries to pass through brick, steel, or other material and in your case all the trees surrounding your father's and grandparent's home by the golf course.  You can usually make a call with a minimal amount of signal strength; however, receiving a call requires approximately full signal strength.

 

It is important to us to understand the potential cause of the low signal strength in and around your father's and grandparent's residence. If the problem is occurring outside the home as well, it may be an issue with the area and we can file a trouble ticket to the engineers to investigate. If the problem only occurs in the home then we can not file a ticket and it is a matter of the interference from the structure itself with our towers.  This type of interference is common and is an unfortunate aspect of the wireless signal traveling through the air.

 

If you are still experiencing this issue, please PM us so we can further investigate this issue. I recommend that you contact us when you are in the affected area for us to troubleshoot. 

 

In regards to the LED light, this device does not have one for missed calls or messages.

 

Hope this information has been helpful.

 

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