Bars
LISTIB49
Newbie

Lately i have only been getting 1-2 bars when I used to get 4-5 in the same area.  I have had my phone updated, restored and now a new sim card.  No change.  Any ideas?.

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10 Replies
Ann154
Community Leader
Community Leader

Dbm level? Do you know which LTE frequencies are in use?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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LISTIB49
Newbie

No

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Ann154
Community Leader
Community Leader

LTE Discovery - Android Apps on Google Play

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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bearone21
Legend

maybe some of the cell towers are down for maintenance.

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vzw_customer_support
Customer Service Rep

I know how important it is to get the best speeds available, LISTIB49. Let's make that happen.

First, I have a few questions to get a better understanding of what is going on.

Can you tell me when these slower speeds started? Do you happen to know what your speeds are? (You can run a test at speedtest.net ) Also, are others experiencing same/ similar issues, that you're aware of? What location? (zip code)

VanessaS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

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DEBACLERX
Newbie

I have a similar issue. My neighborgoid no longer works with Verizon wireless. 5 years ago when I moved in it was fine. Over the past year its hard to not get a call dropped. I have to walk to other side of my house to answer phone. Or go outside to talk. 0 bars in 1/4 mile radius. I would like to put in a ticket to check area please . I had it done before then it worked perfect till I moved. Email me or I will email you my address if you don't have it already.

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vzw_customer_support
Customer Service Rep

Hi DEBACLERX!

I'm so sorry to learn of any issues in your area, especially if it's been going on for a year. Let's gather some information to find a resolution. What zip code are you in? Are other VZW customers in the same area having the same issue?

ChristinaB_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Drunder39
Enthusiast - Level 3

For more than a year now my LTE signal has been switching back and forth from LTE band 13 to LTE(X) band 4.

My signal strength when on band 13 is -90dbm (4 bars) give or take a couple dbm and when on band 4 it's -115dbm (1 bar) give or take a couple dbm.

This switching goes on continuously with varying lengths on any one frequency. I don't understand why it just can't stay on band 13. The app I use shows two different towers so I assume my phone is switching between the two but the signal strength on both towers are so far apart I can't see why the phone would go from the band 13 tower to the band 4 tower.. If they wer both within a couple dbm from each other I could see it but there is a vast difference in dbm between the two..

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michelles_vzw
Verizon Employee

Drunder39, I know how important it is to ensure you have reliable service at all times. I understand you see the signal band going up and down. However, when this happens do you notice issues when using data on your phone? What zip code are you in?




Thank You,

MichelleL_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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jrh4054
Specialist - Level 3

LISTIB49, if you turn on wi-fi calling, you don't need to worry about signal strength.

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