Basic Voicemail is not refreshing
dharris47
Enthusiast - Level 2

I am using the Basic verizon voicemail app on my S22 android phone. When someone leaves  me a voicemail I have to manually refresh it to get the voicemail. I not receiving notifications and I have to always manually refresh it. Please help. Thank you!!

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Re: Basic Voicemail is not refreshing
vzw_customer_support
Customer Service Rep

Goodness! We want to make sure your voicemail is working properly! Please, send us a Private Note, so we can open your account and dig into the troubleshooting right away! We're here for you!

 

*chance

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Re: Basic Voicemail is not refreshing
dharris47
Enthusiast - Level 2

Here is my private message

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Re: Basic Voicemail is not refreshing
vzw_customer_support
Customer Service Rep

Thank you for this message, but this does still seem to be a public reply. As we do want to ensure we keep your information secured, please send us a Private Note, so we can connect to you more securely to begin looking into your Voicemail issue! *Matthew

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Re: Basic Voicemail is not refreshing
ACop
Newbie

This is obviously a known, ongoing, and widespread issue.  Why not share how to fix it publicly, Verizon?

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Re: Basic Voicemail is not refreshing
vzw_customer_support
Customer Service Rep

 

ACop, often we will ask customers to meet us privately when we may need to access a customer account to correct any issues. I do understand that this may seem like we are hiding something however, the intent is to resolve that customers concern. -Loren

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Re: Basic Voicemail is not refreshing
maryvandalen
Enthusiast - Level 2

TRY THIS. 

Go to Settings-Apps-Voicemail, scroll down to Battery. Turn on  UNRESTRICTED. E-Mail, Text and Phone are all unrestricted. The other settings, Optimized, Restricted, etc. are for battery useage.  IMHO, I think the VM app button "goes to sleep" after a bit and probably is supposed to "wake up" when a VM comes in but it isn't. 

I made all the suggested changes and nothing worked for more than a day. I made this one change and by the time I closed the Settings App and went to my home page I had notifications of VMs and when I clicked on the app button they immediately popped up.

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