My samsung s7 unable to receive texts from at&t users for 2 weeks now. No one has been able to resolve. Have done factory reset and tried all the fixes!
Being able to get text messages from AT&T is crucial Sharmor75. This is very strange and I will make sure that you can receive text from anyone. I do appreciate you trying to attempt to fix this issue. I would like to investigate this for you.I have sent you a private message so I can further assist.
Amber_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Sharmor75, we want you to stay connected by all means. So to see that you are having issues with text messaging in troubling. Letโs work together to find out whatโs going on. May I have the zip code to where you are having these concerns? Are you able to send messages to AT&T customers?
Takendra_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
My zipcode is 93454. Yes I can send but not receive from at&t.Sent from my Verizon, Samsung Galaxy smartphone
Sharmor75, this information is helpful. Had you had an iPhone before this device? Also, how long have you been experiencing this issue?
CecileC_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
No I've never had iphone. Been going on the past few weeks. 3 different at&t users 3 different phones.
SHARMOR75, thank you for this information as it does help. I see that my co-worker Amber sent you a Private Message. Were you able to check the Private Message for more in-depth assistance? Also, did you recently port your services over to us from AT&T? I see it was stated that you have experienced this issue for the last two to three weeks. Has anything changed during that time frame? What do you experience when you attempt to place a call to an AT&T user?
NatashaA_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Been with verizon for years. All my outgoing to at&t users work. Also calls come in from users, just not texts.
We appreciate your loyalty, SHARMOR75. We're not giving up on finding a resolution. Has anything changed on your device, such as a software update or new application, since this issue began? What messaging application are you using on your device? Do the senders receive any error messages when attempting to send messages to you?
Lynn_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
My phone is always updating so its possible it occured after an update. The app is messages that came on my samsung 7. The senders get no error message.Sent from my Verizon, Samsung Galaxy smartphone
FB messenger works for all incoming messagesSent from my Verizon, Samsung Galaxy smartphone
SHARMOR75, thanks for the details. Does your device have the latest software version? What messaging application are you using? Please go ahead and remove your SIM Card for two minutes while the device is off, and then insert it back in. Learn how here: http://spr.ly/6581EBW1S. Please let us know if the issue persists.
EricaG_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Phone is current all updates installed. I am using messages app that came on my phone. I turned off phone removed sim for 10 minutes, put it back and turned it on. Nothing.Sent from my Verizon, Samsung Galaxy smartphone
SHARMOR75,
I'm glad to hear the phone is up to date. We want to get you back to fully enjoying your service. That this is still an ongoing concern isn't what we want to hear but we aren't giving up. I have sent you a private message. Please reply when possible so we can get more details and fully assist you.
AndrewT_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Start a new topic or ask questions in the open forum.
