Its ridiculous every other month they increase my bill and this is my 3rd time I'm literally angry with them tricking me with bills I'm thinking changing service
I know how important it is for my bill to be consistent each month, Sabrina2614. I want to make sure you have that same experience, as we wouldn't want to see you leave us. I would be happy to take a look into your bill to see what is happening, and what options we have to help make it predictable each month.
Since we will need account access to review your bill, please be on the lookout for a private message from us.
-Joseph
I’m also facing this issue. I was promised that my bill would be around $170 due to my trade-ins and getting a second phone number. I completed all the required steps, but my first bill was about $230, and now it has increased to $253.12. This account includes two phones and a watch for both my partner and me. What’s going on? This is ridiculous! If I weren’t locked into a contract or didn’t still owe $1,033 on my phone, I would consider switching services.
We are here to support you. Sending you a private note now.
-Cryssie
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