My phone was reported stolen and then paid off to break the Verizon contract. Then phone was returned. We told Verizon we have phone back and remove it from blacklist . Verizon told us 5 times it was removed from the blacklist .but everytime we check it was still on there. Then finally we were told by Verizon they didn't do it they can't fix it. That can't be true apple won't black list it . It's paid off why can't it be removed form the list .it's a 1500$ paperweight
We're sorry to hear that you're having problems getting your phone removed from the blacklist. We'd be happy to take a closer look at the situation. We'll send you a Private Note shortly.
~Jesse
As a friendly reminder, we are here to help. Please use the link provided above to authenticate the account, so we can further assist you.
~Maria
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